MW - an excellent precise of your experiences to date!

Jim

And even more information for Nick  2019 BMW X3 2.0i M Sport in metalic black- Brilliant
2014 Mitsubishi Outlander PHEV Atlantic Grey, replaced with 2018 Frost White Outlander PHEV, can't fault em - now gone
2012 SDV6 HSE in Orkney Grey, Privacy Glass & Side Steps (notice a theme)! - Even better but now gone
2009 TDV6 HSE in Stornoway Grey, 20" alloys, Privacy Glass & Side Steps - Fantastic! but gone

After a week of emails and text advising me dealer principal will ring tomorrow to sort my ongoing 7th week of hell - I am still waiting for a call

Dealers website has now changed from Stratstone to Hatfields as I expected

Still no response from Nick@landrover (allegedly LRCS) and my allocated LRCS representative has gone on holiday for 2 weeks

Please can someone remind me why I bought JLR for the last 12 years and what is the point of supporting british manufacturing when you get service and products

Its not just me though http://landroverhell.com/

16379 views  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Last edited by muddywheels on Mon Jul 23 2012 2:15pm. Edited 2 times in total

I'd be very tempted to ditch the brand and move on muddy, i can understand your frustration and maybe the new owners will sort you out eventually once they have got themselves sorted with the new take over

Muddy, ive just read your edited bit about http://landroverhell.com/
Wow, and you thought you had problems
Put a heading up on the new members section....
Before you buy a land rover product, read this http://landroverhell.com/

Still not heard from Nicola but emailed Dr Speth - chief exec JLR and within minutes got phone call from dealer principal

Seems to have got things moving at last  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Sorry to hear of your woes, however not wishing to stress you further, but my dealings with Hatfields when I owned an XF-S were utter garbage. They even went to far as to ignore my request not to take any further action on my car (that I had disputed paint issues on) and went ahead and resprayed it again even though it was going for "inspection".

Ended up in solicitors letters - which were copied to JLR. Both parties completely ignored the issue, and denied any fault persisted. Ended up trading it in against this RRS, and this will now probably be the last JLR car I buy. If the quality was there, then they could be great, and when the quality is there (touch wood not too many issues with this car), they are brilliant.

The customer service from Hatfields was pathetic, only surpassed by JLR's own disinterest in the issue. They could not have cared less. The manufacturer didn't want to know about the faulty paint on my car and constantly told me to take it up with the dealer.

I hope you get your issues sorted, but sadly if my experience of Hatfields is anything to judge by, you will have more luck taking a p*ss in the queens handbag.  RRS 3.0D HSE 11MY - Fuji White, a few extras.

chesterfield wrote:

The manufacturer didn't want to know about the faulty paint on my car and constantly told me to take it up with the dealer.

I must say its unfortunate what has happened with this situation and I can sympathise with you, however after 9 pages of information on this thread, I find it is now getting a bit boring, draw a line under it and move on, Buy another manufacturers vehicle if you are that disillusioned, and forget the Land Rover brand.
I am very happy with my second new RRS, after all it's only a piece of metal on wheels!!

I had a similar experience to Chesterfield with Hatfields Sheffield when I made the huge mistake of buying a used Jaguar XJR off them.
Saw the car pre prep and was assured it would be like brand new post prep.
On delivery they hadn't even cleaned the ash tray out which was covered in cigar ash,the seats which I had been assured would be re Conallised weren't ,the wing mirror was defective and the centre console lid had a large sweat patch on it.
The rear tyres were barely legal and despite the fact that they knew my first run that week was to East Germany insisted I paid half to replace 2 tyres.
After 3 attempts at rectification the rep who sold it to me rang me from his new JLR position in Bradford who sorted everything out under warranty in 1 trip.
I kept it for six months and lost my pants when I traded it for an E320 cdi.
As you can imagine I won't be going back there any time soon. MY2011 HSE Santorini/Ivory/Piano Black/Privacy Glass/TV .Sadly gone.
Audi A5 Sportback Black Edition 3.0 tdi quattro S Line

davyo wrote:

.... I find it is now getting a bit boring, draw a line under it and move on....

I did not expect it would go on this long

Without my car fixed or a reasonable price - how do I move on  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

That's what they are hoping you will do just throw in the towel.
As long as its not getting you down keep it up most of us are behind you for justice  MY2011 HSE Santorini/Ivory/Piano Black/Privacy Glass/TV .Sadly gone.
Audi A5 Sportback Black Edition 3.0 tdi quattro S Line

davyo wrote:

I must say its unfortunate what has happened with this situation and I can sympathise with you, however after 9 pages of information on this thread, I find it is now getting a bit boring, draw a line under it and move on, Buy another manufacturers vehicle if you are that disillusioned, and forget the Land Rover brand.
I am very happy with my second new RRS, after all it's only a piece of metal on wheels!!

I'd be up for a bit of a demo at the dealers that could be fun on Saturday morning and then a convoy up to Brid and back via Beverley  MY2011 HSE Santorini/Ivory/Piano Black/Privacy Glass/TV .Sadly gone.
Audi A5 Sportback Black Edition 3.0 tdi quattro S Line

Hope it won't come to that but would love to see their faces  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!