x5pea wrote:

winch is only 80/100 quid from parts IIRC and takes 15 mins to fit. Spare alloy and tyre wot be cheap at dealer prices..... buy one from ebay and ull have the job done for 200 quid.

If there was a significant fault with the wheel and the car was not breaking then they are right it will simply fail the MOT. Low brake fluid however is not a MOT check so the fact that its low should not come into it if the car is braking within the limits.

Youve had ur pants down for a Wheel from LR, a spare wheel and a whinch, the rest of it looks pretty ok to me.
You authorised the work so u cant complain when you get the bill, only come back i would suggest is if they have advised you to get work done that was not required...... u gotta remember your paying LR labour rates @£100+ an hr and they will quote min of an hr.

Personally i would have thanked them for the advice got the service done and mot'd the car else whre after buying a wheel on ebay had it been required for the car along with a spare, a winch from the parts dept and fitted it myself.

Bloody hell...........am I the ONLY site member here who has had good service from Stratstones?????

Jim

Looks like  !!! RRS TDV8 !!!

jim4244 wrote:

Bloody hell...........am I the ONLY site member here who has had good service from Stratstones?????

Jim

thats a roger

jim4244 wrote:

Bloody hell...........am I the ONLY site member here who has had good service from Stratstones?????

Jim

26-June-2012 Update

I am going to pick up my car today. Stratstone called me today and said "All done Sir". I am thinking positive and hope all issues are dealt with.

 !!! RRS TDV8 !!!

Had some work carried out at Hainault Stratstone Friday no surprises Good health check( 2 items I new about nail in tyre I never) They cleaned the car in and out, never looked so good. They kept me informed all the way and even called Monday evening to ensure everything was to my satisfaction after taking the car on a journey over the weekend. I honestly would recommend them to all.

Panda 

Supporting the London Air Ambulance with my Brothers

[quote="panda"]Had some work carried out at Hainault Stratstone Friday no surprises Good health check( 2 items I new about nail in tyre I never) They cleaned the car in and out, never looked so good. They kept me informed all the way and even called Monday evening to ensure everything was to my satisfaction after taking the car on a journey over the weekend. I honestly would recommend them to all.

Panda[/quote]

Well Panda,

NEVER USE THEM AGAIN

NEVER AND I CAN PROOVE THAT THEY LIE !!! RRS TDV8 !!!

my experience of Stratstones may be of interest ..

I was considering selling my 2009 tdv8 and it was due its 60k service.
Stratstones honoured a 50% off ffer from another now closed branch ( ) where I wasnt even able to produce the voucher (the branch had run short then suddenly closed 3 weeks later)

So all good so far as thats everal hundred pounds saved

next the ARBs were creaking like an ancient set of bedsprings so (dumbly) asked for them to 'take a look at' the suspension and let me know what was needed... set my self up there....
Anyway lots of attentive service, a nice courtesy FL2 to run about in and return to pick up my rrs after its service.
coke in the fridge a bottle of water in the cup holder and a full clean. car looking good.


then

the 'health check' paper work (glad I was sitting down) as almost every item on the suspension was marked amber and costed for replacment.

total bill for fixing fornt and rear ARBs, various assorted and replacing both Anti Roll rams £4000!!!!

I was almost physically sick

Took it to an independent and £100 sorted the front ARBs satisfactorily ...blessed silence

Once I'd calmed down I researched the 'mass damper missing' that was costed at several hundred pounds fitted.
its a metal weight thats a retro fit, not necessary and was never fitted to my car ...'amber warning'
makes me wonder about 99% of the rest of the check.

so 50/50 .....brilliant , inexpensive main service ....lovely attntion from the reception folks but the health check
lesson...ask to see the items flagged before you authorise any replacements ..especially if its big money.

Same happened to my friend.


 /|\

jim4244 wrote:

Bloody hell...........am I the ONLY site member here who has had good service from Stratstones?????

Jim

Stratstone Houghton Le Spring the same terrible service.

Half fix one job, and break two other things.

Car is under warranty but I was backwards and forwards to the garage I don't know how many times.

The technicians seem to want to bodge things rather than change the part and do the job correctly.

The car will not be going in there again.

I've never had a car in the garage so many times.

There was only a couple of minor things with the car but they created more faults than they fixed. 2009 3.6 TDV8 HSE Santorini Black

It ain't the name on the sign above the door - its the people inside who give good or bad service!

If you find a good dealer then forget the company's name.

I will be servicing mine in China!  SVR 2018 in Santorini Black.

drdelrrs wrote:

It ain't the name on the sign above the door - its the people inside who give good or bad service!

If you find a good dealer then forget the company's name.

that's not quite true. A franchise dealer like this still takes directions from HQ - things like servicing policy etc

Stratstones are famed for subsiding quiet sales months with 'extra activity' by the servicing department

 ============
2010 TDV8 HSE - ooo laa laaaaaaaaa
2007 TDV8 HSE - superb car and very reliable
============
2012 - dearly departed, sadly missed.. to return in late 2013 with a new TDV8!