awd man wrote:

Good point about Porsche

When I had mine, they always gave me another Porsche as a courtesy car (and always the model they thought I might "upgrade" to)

RRSTDV8 wrote:

I've booked my RRS in for some warranty work (hopefully it'll be covered anyway!). Need a car so I'm having to wait 2 weeks for a slot when they have a car available!

Oh, and they're charging £15 for the car for the day! It'd better be something very nice or I shall not be impressed...

Ask them if that is to cover insurance , which I think it will be, then get your ins co to insure the courtesy car! Mine do that and it is also covered in the hands of the garage in the meantime.
Remember that landrover dealers are just franchises, and mist have multiple brands( our local one has about 20!) so usually get a pug or Renault , if I am really lucky then I get a 5 year old disco/rrs trade in!
Doesn't bother me for the day, but I would feel hard done by if the car was in for a week or so!
Cheers
Dave MY10 TDV6 SE (debadged ), Santorini Black, Flappy paddles, Privacy Glass, 20" Stormers, Mudflaps!

Gone: a comprehensive list of imprezas and a Merc ML AMG

When i had a Lambo ,service gave me a brand new Audi TT dsg. Quite liked it. SVR 2018 in Santorini Black.

codfather wrote:

RRSTDV8 wrote:

I've booked my RRS in for some warranty work (hopefully it'll be covered anyway!). Need a car so I'm having to wait 2 weeks for a slot when they have a car available!

Oh, and they're charging £15 for the car for the day! It'd better be something very nice or I shall not be impressed...

Ask them if that is to cover insurance , which I think it will be, then get your ins co to insure the courtesy car! Mine do that and it is also covered in the hands of the garage in the meantime.
Remember that landrover dealers are just franchises, and mist have multiple brands( our local one has about 20!) so usually get a pug or Renault , if I am really lucky then I get a 5 year old disco/rrs trade in!
Doesn't bother me for the day, but I would feel hard done by if the car was in for a week or so!
Cheers
Dave

They've asked me to take my insurance certificate in too so I think the £15 is just for the car. This is Hartwells at Oxford. And I think Hartwells also have a Ford dealership so it'll be interesting to see what they give me. As with you, for a day I don't mind what it is as long it's a reasonable car. Be nice to have an Evoque for the day or a FFRR...

I'll let everyone know in a couple of weeks  2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

We run a fleet of XF's for our Jaguar customers, and 9 Sports for our Land Rover customers........... To be fair, they are Freelander Sport's, but that's fairly close!

James

James @ Lookers Park Royal wrote:

We run a fleet of XF's for our Jaguar customers, and 9 Sports for our Land Rover customers........... To be fair, they are Freelander Sport's, but that's fairly close!

James

Harry,

Totally agree. its not like your buying a 30/40K car...

James BTW,

Can I ask when you started giving out LR's as courtesy cars? As the last few times I have had my car in and had to leave it in I didnt get a courtesy at all and the one time I did I also got a Ford Mondeo!

The time I didnt get a courtesy car from Lookers LR Assist sorted me one out from Enterprise Rent a car.... So always worth asking them if you have that option.. Deal would obviously prfer you to also


Shame the dealer could have dont the same.

M

MJF,

I've been with LR for 12 years and only ever run JLR product as courtesy cars. I joined Park Royal in 2006, and am fairly certain that HR Owen (as they were until I joined) also ran only LR's.

LR Assist is a different kettle of fish as their cars are used for breakdowns etc, whereas dealers 'courtesy cars' are the ones lent out for normal scheduled bookings. LRA do try in the first instance to put customers into a LR, however because they are supplied via Enterprise Rentals they can run out of LR's due to other bookings (especially in winter when they get long term rentals).

So, if you book in advance at LPR then you'll get a LR, but if you get recovered by LRA then you may get a generic exec saloon.

James

Mines booked in at Ripon LandRover later this month for suspension work So far from this dealer we've had a brand new Freelander HSE, a three year old Astra and an even older Citroën Picasso what next?
When I booked ours in I was told I might not get a sport, not that I was expecting one from past experience
Nik 2015 Golf R DSG
Gone 2013 Mercedes C220 CDi AMG Sport Plus
Gone 2008 2.7 RRS HSE

Hi James,

My car was booked in 3 weeks in advanced and on the day no car. Agreed things happen but its happened twice and the only car i did have from LPR was a Ford..

So if i end up going back ill say James promised me a landy or jag courtesy car!!

M

MJF wrote:

Hi James,

My car was booked in 3 weeks in advanced and on the day no car. Agreed things happen but its happened twice and the only car i did have from LPR was a Ford..

So if i end up going back ill say James promised me a landy or jag courtesy car!!

M

MJP,

Still in shock........ Mondeo you say????

Can you PM your registration number and give me an idea of when this took place as I'd love to look into it. We have never had any out of brand courtesy cars, therefore if it was an advance booking and you had a Mondeo then I am confused as to what happened. My only guess is that having let you down a second time they may have decided to rent a vehicle to loan to you, or if it was booked in for a fault then they may have been able to get LR to authorise a LRA car which was in the vicinity.

It's a bit of a mystery which I'd like to get to the bottom of, as I spec, register, audit and decide when we change any of the 33 courtesy and loan cars that we have (I.e 100% no Mondeo's)!! It is tricky coordinating one customer returning with a loan car ready for the next pre-booked customer, as delays occur due to additional work found during servicing, however if this happens then the natural next port of call is one of our demo fleet (courtesy and demo have separate distinctions on our fleet).

So in Summary, I cannot explain why you received a Ford Mondeo (hope it was a long time ago!), and have to say that it must have been a total one-off contigency plan. Let me know, and if it wasn't too long ago I'll be able to bring up the loan form on-line.

Mondeo.......... I know it's better than a Fiesta, but it's not the LPR way!!

James

personally I don't choose my cars based on the courtesy car I'm expecting - I judge the dealership by its actions and also will tell them in advance what car I am expecting - sometimes this means I have to wait a few weeks for a car to be available. Point is I never expect any dealer to exceed my expectations

Kaine

My Sport went into TH White in (Royal) Wootton Bassett for an inspection 2 service plus some other work. They kept the car over the weekend and gave me a D4, also waived the insurance fee too. Have been impressed with them so far.

Kaine wrote:

personally I don't choose my cars based on the courtesy car I'm expecting - I judge the dealership by its actions and also will tell them in advance what car I am expecting - sometimes this means I have to wait a few weeks for a car to be available. Point is I never expect any dealer to exceed my expectations

Kaine

when I was a Lotus man I once got given a brand new X5 as a loaner!? ============
2010 TDV8 HSE - ooo laa laaaaaaaaa
2007 TDV8 HSE - superb car and very reliable
============
2012 - dearly departed, sadly missed.. to return in late 2013 with a new TDV8!