I am wondering if anyone has experienced the problems......

I have a new RRS TDV6 3.0 HSE, just 3 months old! I love the car, my previous car was RRS 2.7, so you can tell I am RR fan. Sadly my new car has had the restricted performance warning lights coming on, but when car is stopped and restarted seems to be fine. After this happened twice I called out LR assistance and was advised that the car needed to go into the supplying dealer Stratstone Aylesbury (not my local dealer).

LR assistance chap advised that as it was late in the day, it would be fine to drive my vehicle slowly to the supplying dealer the next morning and in the meantime a replacement car would be sourced via enterprise. A like for like car was delivered by enterprise to the dealer and I drove off. Minutes later, I was to return to the dealer as the vehicle drove like it was 15 years old, seat moved when driving, tyres slipped about in the rain, noisy engine, wheels squeeking, very poor replacement vehicle.

Enterprise couldn't source a like for like vehicle that day, Stratstone Aylesbury didn't have any spare cars, so I had to make my own way home! My vehicle is still sitting at the Dealer, as apparently they have many RRS's that have been taken in the similar problems! So my car went in Wednesday last week and now its Saturday I still haven't been given a replacement vehicle as LR will only allow enterprise to supply me with a LR! Apparently Stratstone's still haven't looked at my vehicle!

Has anyone been in the same situation? I cant believe I have paid over 50k for a brand new RRS and being treated so poorly! Answers on a postcard please..........

Your happiness with your car will rely on a good dealer. I used Str nes once and wanted to sell my car, since changing to another dealer I would never sell my car as their service is A1. Why suffer a crap dealer?

I know its not much help now...........................but you should have gone to Lookers Park Royal  MY10 3.0 HSE Santorini Black, Ivory Premium & extended leather, privacy, paddles, diamond turned alloys, Ipod lead that charges, tasmods, rrsport.co.uk stickers

Jeep 4.0 High Output XJ 94 6" teraflex lift, c/w rear coils, 9500lb winch, 35" TSL super swamper boggers, safari snorkel, custom made bumpers, tom woods custom double cardon driveshaft, twin electric fans. Don't follow it..............you wont make it. The first 4 x 4 by far.

You are not alone.....

I bought my RRS last June and I have had problems since I got it with dealer service and quality control

Thought I had finally dealt with everything last November but discovered they messed up the locks and not been able to use it since xmas week and dealer says they can't even look at it for another week..... I am totally off.

I considered changing my work FL1 after xmas for a new Defender XS LWB but they can forget it now

I had a good run - 10 years/5 fantastic LR's without complaint but the last 10 months have been hell - nobody at LR gives a toss anymore  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

having reviewed the problem with rrs dealers you are all to be commended for keeping faith ,am afraid that i did try and purchase a rrsport ,but the feeling of service was not there at three dealers got the impression that they just did not care about the customer ,so i paid my money and bought an infiniti fx 30d ,all the toys to play with and service you cannot believe , vehicle collected and an identical new model always left with you and fuel in it they even phone up to check that everthing is in order every 3 months , it also works in the snow just a perfect cross suv and 33 mpg to date and acelerates like a rocket i know it not a rrs but then those leds lights are sillyat the front ,and if i am paying this money its got to be reliable ,all the best

Had a totally dreadful experience when I bought my D3 new from the incompetents at S****stones Wooburn Green (now Burnham), seriously, I would never deal with these people (any S/S dealership), or let them loose on my vehicle ever again. Actually , I think they've finally got the message, as they didn't phone me to see if I wanted to book it in for a service when it was due a few months back . RRS TDV8 Buck Blue (no, not now in my dreams). ..........D3 TDclankety clankV6 ............BMW 318i

Blanc wrote:

Enterprise couldn't source a like for like vehicle that day, Stratstone Aylesbury didn't have any spare cars, so I had to make my own way home! My vehicle is still sitting at the Dealer, as apparently they have many RRS's that have been taken in the similar problems! So my car went in Wednesday last week and now its Saturday I still haven't been given a replacement vehicle as LR will only allow enterprise to supply me with a LR! Apparently Stratstone's still haven't looked at my vehicle!

Has anyone been in the same situation? I cant believe I have paid over 50k for a brand new RRS and being treated so poorly! Answers on a postcard please..........

Unable to supply a like for like vehicle?? What is your salesmans demo....or the sales managers even?? Stand your ground, highlight what you have paid out.....even mention an almighty slur to be posted on a public website if they don't budge. Everybody is clinging on to their sanity….Some just hide it better than others….

I've found Stratstone to be ueless full stop, really put me off the RR / RRS ownership but having since gone to privately owned LR dealers the level of service picked up greatly, prices better, courtesy better, knowledge better and so on. You feel like they want your business.

Stratstone think about ££££, once they have that you are a forgotten man.

Yes LR UK are poor, they have been for many years but id say keep faith with the brand and find a better dealer, the RR / RRS vehicles are simply excellent and addictive IMO.

I now have my new RRS back after one week off the road! (just 2500 miles on clock)

My car went in with Restricted Performance Red light on dash and when I asked what Strastones had done to my vehicle they advised they have replaced a pipe that is linked to the Diesel Particulate Filter. Has anyone else had this problem? Sadly my car was damaged whilst in their care, a scrape on drivers side back corner so it will need to go back in again.

Id be insisting one a freakin new one if it was my 2500 mile new RRS that they damaged and suggesting court action if they refuse.

Stratstone are a disgrace, i will not use them for anything.

Did they own up to the damage or did you notice it? 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



WINNER - 2009 �Idler Of The Year� Award
Runner Up - 2009 �Just Doing What It�s Designed To Do� Award


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admiral wrote:

having reviewed the problem with rrs dealers you are all to be commended for keeping faith ,am afraid that i did try and purchase a rrsport ,but the feeling of service was not there at three dealers got the impression that they just did not care about the customer ,so i paid my money and bought an infiniti fx 30d ,all the toys to play with and service you cannot believe , vehicle collected and an identical new model always left with you and fuel in it they even phone up to check that everthing is in order every 3 months , it also works in the snow just a perfect cross suv and 33 mpg to date and acelerates like a rocket i know it not a rrs but then those leds lights are sillyat the front ,and if i am paying this money its got to be reliable ,all the best

Infiniti fx. not bad but i see your still here.

Very Annoyed wrote:

Did they own up to the damage or did you notice it?

TDV8HST wrote:

admiral wrote:

having reviewed the problem with rrs dealers you are all to be commended for keeping faith ,am afraid that i did try and purchase a rrsport ,but the feeling of service was not there at three dealers got the impression that they just did not care about the customer ,so i paid my money and bought an infiniti fx 30d ,all the toys to play with and service you cannot believe , vehicle collected and an identical new model always left with you and fuel in it they even phone up to check that everthing is in order every 3 months , it also works in the snow just a perfect cross suv and 33 mpg to date and acelerates like a rocket i know it not a rrs but then those leds lights are sillyat the front ,and if i am paying this money its got to be reliable ,all the best

Infiniti fx. not bad but i see your still here.