I was wondering whether anyone here can help me.
I have bought my car in the US last year. When I broguht the car to Poland there was no service book with it.
Now I have a knocking suspension problem with my car and some other minor problems and land rover service do not want to fix it under guaratee unless I provide a service book with the history or services.

From carfax report I know that the car was sold and serviced by land rover annapolis. I have contacted them numerous times, but despite assuring me that they will help and that they have all the papers ready for me I never received them.

Polish dealer and importer do not want to help, because it is not in their interest, so I need to recover the service book myself.

So who should I speak to or where to write/call to get assistance on this matter? US importer? someone at the factory and HQ in the UK? whichever it is, how can I find their contacts?

please help. My name: Patryk
RRS 4.2 s/c Rimini Red

So...all you need are the service records for the car? Maybe able to help...will make an inquiry with a friend.

If your car is still under warranty, it shouldn't matter how many times the same item has been replaced, or are they just trying to not duplicate some of the work done already?

If it's the knocking noise, might be the famous DRS issue known to affect S/C versions. PJPR
Cairns Blue HSE
180k Miles of Adventure

In Poland there are service books filled in every time the car is serviced or fixed. I guess a service record confirmed by land rover should be fine.

The car is under warranty, but they do not want to do the work under warranty, unless I show them service book/records. If I dont I need to pay for their service. It is just the way to avoid doing it for free under warranty.

It is the famous DRS issue and I think it is going expensive. My name: Patryk
RRS 4.2 s/c Rimini Red

If you don't have the physical service record with the dealer stamps in it, then obviously you won't get another one BUT there should be a record in the system of the car's service history if you can supply the VIN. This should be proof enough for your Polish dealer I'd have thought. Are the dealer in Annapolis suggesting they have the actual log book? If they do, it's obviously better to have it.... 

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shmoogle wrote:

If you don't have the physical service record with the dealer stamps in it, then obviously you won't get another one BUT there should be a record in the system of the car's service history if you can supply the VIN. This should be proof enough for your Polish dealer I'd have thought. Are the dealer in Annapolis suggesting they have the actual log book? If they do, it's obviously better to have it....

the dealer in annapolis told me that they have the record in the system and that this is what I am going to get, but they never gave it to me, so I need help to get it if not from them then maybe from another source or Land Rover North America. My name: Patryk
RRS 4.2 s/c Rimini Red

Your local Dealer in Poland should be able to acess the car's service history through the Land rover system using your car's VIN.
They may be acting difficult as the car is an import to Poland. I know that UK Dealers seem to be unhelpful with some warranty requests for cars imported to the UK.
I doubt this would be LR company policy though, have you tried contacting Land Rover Customer Services in the UK? Contact details at landrover.co.uk

rrspoland wrote:

In Poland there are service books filled in every time the car is serviced or fixed. I guess a service record confirmed by land rover should be fine.

The car is under warranty, but they do not want to do the work under warranty, unless I show them service book/records. If I dont I need to pay for their service. It is just the way to avoid doing it for free under warranty.

It is the famous DRS issue and I think it is going expensive.

No help to you, but I bought a FDRR with a lost service manual, but known history from main dealer. I purchased a replacement service book from LR and posted it with a stamped addresses envelope to the supplying dealer and asked if they would restamp all the pages. Plus they sent me the entire service/warranty history straight off the LR system. So it can be done, just need to find someone a bit more helpful. 2010MY Land Rover Freelander 2 HSE
Santorini Black with Ebony Napoli Leather

the situation for the moment is as follows. I called LR UK -> they sent me to LR North America. -> I contacted annapolis again and LR NA -> At LR NA they did not understand why the polish dealed need the papers as there is everything in the system -> so I called polish dealer and he said that the do not have access to the system (which is BS because they knew when my warranty expire). THey told me that they will check again the procedure and they will let me know about the progress -> in the meantime annapolis answered that LR NA contacted them and they are forwarding all the information to LR NA

lots of calls and lots of time spent.

now I am waiting for the call back from polish dealer and for contact from LR NA.

.........
so still waiting......

I will try purchasing the service booklet and ask annapolis to fill it in again for me. maybe this will work. My name: Patryk
RRS 4.2 s/c Rimini Red

At least some progress being made.... shame the Polish dealer isn't a bit more helpful  

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