while waiting for your car how often did you call your dealer to check on status?

I ordered my car at the begining of august, and just wanted to get intouch with my dealer to ask him a few questions about accesories, but he hasn't returned any phone calls or emails.

This is only the second time I have tried contacting him since I ordered the car and I am yet to ask him about the status. I am wondering if he is annoyed with me.

This sort of thing was happening to me in California. It was total bullsh*t, so what I did was put the word out, particularly out of state (calling dealers, try autotrader dot com) A dealer out of state ended up getting the car I wanted, SC but not loaded w/ DVD this and that, so I bought it. If they aren't returning your calls, give your business to someone else.

I was thinking about doing that. I actually found the exact car I want out of state. But I feel bad because I already used one of his build slots. And I am also scared that he might treat me even worst when I would come into service with my new car. We only have one dealer here, so its not like I could get the car serviced somewhere else.

DON'T feel bad because your salesman is treating you disrespectively. He is taking over $60k dollars of yours and should be kissing your @ss. YOU are the buyer, the customer is always right and if he isn't returning your phone calls, start calliing other dealers. Whatever you do, the Land Rover deposit is always fully refundable. I would say, if he guaranteed you a car by a certain date and doesn't get it on time, then you have even more right to go somewhere else. Buying a new car should be nothing but a fun/positive experience, especially for the amount of money you are spending. Find a salesman that will call you back and treat you good, you deserve it.

I can't recall the number of times I went to look at cars in dealerships (not just LR) and was treated with disdain as if they don't beleive I can buy a car, perhaps cos for my age I look quite young.(30) Mercedes were the worst, my wife wanted a new shape SLK and offered to put down an order there and then, yet the salesman didn't seem bothered....total arsehole lost the business and we spent it with BMW instead.

If the dealer is treating you badly make it know to them they will lose the business and give them the chance to make ammends. I did this with my dealer on something that turned out not to be the salesman's fault, but the dealer principal called me personally to assure me things would happen and they did want my business and hoped their reputation with me was repaired. So far, they have been good and the salesman is always willing to chat when I ask for an update.

We'll see in 2 weeks time what they are like post sale I guess. They still won't give me a set of mats though! L319 D4 HSE

1998 110 TUM HS FFR Hard Top XD WOLF

1982 Series 3 SWB

RRUK wrote:

They still won't give me a set of mats though!

I've known staff at my dealer for some time, parents bought many cars & I have bought in the past......... NO MATS FOR ME EITHER

Had to pay full price for absolutely everything! 
" WITH MORE EXTRAS THAN A HOLLYWOOD EPIC "

RRUK wrote:

I can't recall the number of times I went to look at cars in dealerships (not just LR) and was treated with disdain as if they don't beleive I can buy a car, perhaps cos for my age I look quite young.(30) Mercedes were the worst, my wife wanted a new shape SLK and offered to put down an order there and then, yet the salesman didn't seem bothered....total arsehole lost the business and we spent it with BMW instead.

mpwox11 wrote:

... they assume you cannot afford one just because you turn up in a van or look too young. ... but then I turned up in the ML so it helped. ... All Land Rover would give us is a 15 minute test drive accompanied with the salesman.

I didn't find this with my local Landrover dealer, it may have helped that I parked right by the showroom window in my M5, it did seem to open doors (and came into use at a Ferrari/Lamborghini dealer ), but they let me have a brand new Range Rover for a weekend and were going to let me do the same with the D3. By the time they offered me a drive in the RR Sport I'd already ordered one from their nearest rival so I didn't feel it was 'cricket' to take them on.

I am only 30 and I look a lot younger, I wish I didn't that's for sure, but I don't even look like I am shaving yet!

So, I was pretty chuffed that getting a test drive was so easy. The same can be said for when the new BMW M5 came out, I just waltzed in and 2 days after the official launch I was in one for a drive. Even people who had placed orders for them 2 years previous didn't get in it as quick as I did!

Who knows, I must have a certain charm about me!!  L319 D4 HSE

1998 110 TUM HS FFR Hard Top XD WOLF

1982 Series 3 SWB