diamond
Member Since: 09 Feb 2009
Location: Dusseldorf, Germany
Posts: 217
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bad luck or "Monday" build | |
I found the following story on http://www.roadtestreports.co.uk/ and I was surprised. Did by any chance is someone from here?
Quote:Andrew Dowlen, Sussex,
Please read - I do not believe this. Having had two previous Range Rover Sport’s and on the whole having been very pleased with the vehicle; and the residual has been good. I ordered a 2009 mode build and took delivery of my new RRS HSE on the 14th November 2008, from the same supplier of my previous two RRS in Peterborough. I was given a quick vehicle check and off I drove; then 3 hours later the nightmare started - auto box not working correctly, having to switch to trip-tronic, contacted the dealer, no answer, stranded in Horsham, West Sussex. Saturday the 15th - contacted the dealer three times, I had turbo failure, loss of automatic gear box, the whole vehicle shook, diesel spilling down the sides of the car, due to lack of response support from the dealer I contacted Land Rover Support, who having taken the vehicle details, number plate, chassis number I was told I could not have the car as it was showing it was still at Land Rovers compound in the Midlands and as they did not have any details re-warranty they could not assist me. Sunday the 16th of November, reluctantly L/R assistant did attend, the person who attended confirmed I did have the vehicle and I was the legal owner, they tried to fix the auto-box, recommended the vehicle should be returned to Peterborough and they would arrange a loan car, I would have to give a credit card and agree to a debit of £2,500 pounds? The way I was treated, abandoned, notwithstanding I was heading off to Germany I had to continue my journey and pray I would make it. Monday the 17th I took the vehicle to land Rover in Monchengladbach who looked over the vehicle told me I should reject the vehicle, there reasons were:- body damage, the vehicle has had a full re spray , damage and repairs to various parts of the car, the interior needs completely replacing, all the leather seats need replacing, metal exposed with no paint or under coat. And Rover Monchengladbach contacted land Rover UK as the German dealer could not help me as the warranty was still not showing on any system. A representative form Land Rover contacted me in the end I had been trying to contact them up and till that time I had spoken with no less than 35+ people within land Rover UK. The representative of Land Rover informed me he could not see until the following week as he was off to Mons for a vehicle show and they did not have a spare car for me so I would have to wait till Friday 28th November. Please note I had formerly in writing rejected this vehicle on the 15th of November. This was later confirmed by Land Rover on Monday the 17th of November. Friday 28th November - in attendance myself, the land Rover Representative and land Rovers technical person, following the inspection, they gave me a copy of their findings, confirming the major faults with the vehicle i.e. very bad paint work, all the leather seats would need to be replaced with new, along with the aforementioned , even having inspected the vehicle and confirming not just to me but the garage, the vehicle should not have been supplied in the first instance, the Land Rover Rep was still trying to get me to take the car. Saturday 29th An independent technician inspected the vehicle he was from [ADAC] and confirmed all of the faults and found a further 25-30 more major faults, he confirmed that the vehicle had either been in an accident or very badly damaged and should not have been supplied, he informed the Land Rover Garage the vehicle would undergo a full investigation by the authorities and would be impounded. At no point has land Rover offered to compensate me, apologise I have formerly rejected this vehicle yet Land Rover are insisting the vehicle is OK and I should take it?. Number of serious faults found within the first 36hrs of collecting the car 25, following the inspection’s a further 35 + I welcome your comments please.
Submitted: 03/12/2008 11:47:49 2009 Range Rover Sport 2.7 TDV6 SE, Alaska White, Almond leather, tinted windows, active rear diff, tow pack, HiICE, full spare: gone and already missed
2004 Fiat Panda 1.2 Climbing 4x4
http://www.youtube.com/watch?v=fAg4DdXAp7Y
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