thanks to everyone for their interest & comments - I will let you know how the story ends.

All,

Many thanks for your interest. We do occasionally drop the ball, and we are the first to hold our hands up and rectify any issues if we do. Thankfully this doesn't occour too often, and the important thing is an amicable resoloution.

I guess being a forum sponsor puts additional focus on the bad points, and as they say the bigger they are the harder they fall!

James

James - personally I think it only shows you in a good light

James,

Trouble is the most 'vocal' customers are usually the worst customers.....

I suppose if someone runs a 40k + car they should expect the cost of ownership to be higher that a 6k Ford Ka