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![]() | Home > Dealership Feedback > Town & County Aberdeen |
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PauloAmore Member Since: 27 Jan 2007 Location: Bonnie Scotland Posts: 1292 ![]() ![]() |
Just had my car back from Town & County MOT service. Excellent service.
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shmoogle Member Since: 07 Sep 2005 Location: ... and for every sprinkle I find, I shall kill you! Posts: 24350 ![]() ![]() |
Nice one - good to hear |
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PauloAmore Member Since: 27 Jan 2007 Location: Bonnie Scotland Posts: 1292 ![]() ![]() |
You wouldn't believe it but they've just gone and fixed the knocking. In my case, 2 bushes 3 or 4" either side of the Dynamic Response unit. (maybe attached to the anti roll bar).
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Red1903 Member Since: 25 Jan 2009 Location: North East Scotland Posts: 156 ![]() ![]() ![]() |
Not a good dealership IMHO!
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Kaine Member Since: 26 May 2006 Location: Hills of Shropshire Posts: 8902 ![]() ![]() |
wow red - I wonder what made them react like that? |
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Red1903 Member Since: 25 Jan 2009 Location: North East Scotland Posts: 156 ![]() ![]() ![]() |
The service( or lack of it ) manager called me to discuss the breakdown given his dealership had claimed to have fixed the same fault less than a month earlier. I asked him politely to dig a bit deeper into the fault and just not replace another sensor. He told me that he was tied by Landrover UK to get a fix and get the car turned round and back to the customer. I explained that this was unacceptable and I would contact Landrover and explain his stance, it was at this point he told me he wouldnt take the car to look at it and then told me to f**k off!
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Very Annoyed Site Moderator Member Since: 23 Aug 2005 Location: bat-wielding monkey-spanking tough-love zero-tolerance Euro-sceptic moderator - So just watch it! Posts: 19459 ![]() ![]() |
Red - you are right to follow this up as this is terrible customer service and it's great that you have an independent witness to back you up. I think someone at T&C Aberdeen might be looking for a new job come tomorrow! If anyone form T&C is reading it would be interesting to hear your thoughts. 2005 Zambezi TDV6 - Gone but not forgotten
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Red1903 Member Since: 25 Jan 2009 Location: North East Scotland Posts: 156 ![]() ![]() ![]() |
Being shouted and sworn at does not put me up nor down, its the fact that the nearest dealership to me is now 60 miles away because I am now not welcome at my nearest dealership . Never had any problems with the Porsche dealership in 2 1/2 years which is also part of the Town and County Dealership.
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ayates Member Since: 08 Jun 2007 Location: Houston Texas Posts: 369 ![]() ![]() ![]() |
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Tim in Scotland Member Since: 30 May 2005 Location: Driving along in my automobile Posts: 17476 ![]() ![]() |
The problem is that T&C know they can get away with truly dire customer service as they have a monopoly of Land Rover sales and servicing for half of NE Scotland - The next nearest dealer is the one Red mentions in Elgin, 60 miles away and they cover the other half of the Highlands. It's along way to go Red, but I have heard lots of good things about Stratstone Perth (used to be Tay Land Rover) - have never used them myself as I use Morrisons of Stirling or CHPR in London for my servicing. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
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PauloAmore Member Since: 27 Jan 2007 Location: Bonnie Scotland Posts: 1292 ![]() ![]() |
Well, I've booked my RRS in for her annual service.
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Red1903 Member Since: 25 Jan 2009 Location: North East Scotland Posts: 156 ![]() ![]() ![]() |
Tim,
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Tim in Scotland Member Since: 30 May 2005 Location: Driving along in my automobile Posts: 17476 ![]() ![]() |
There is at least one member here (from Belgium believe it or not!) who uses Frank Ogg, they even supplied his LHD UK spec RRS TDv8. Mind you they are the nearest dealership to his farm in Wick!
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Alicatt Member Since: 11 Jun 2007 Location: Eating in Eksel or Ice cold in Alex Posts: 1435 ![]() ![]() ![]() |
Frank Ogg??? never heard of him! Any relation to Angus? ![]() ![]() All my dealings were with MacRae & Dick in Inverness or with Landrover Hasselt in Belgium and can recomend either of them ![]() Tho the courtesy car differs greatly between them ... FL2 from M&D inverness or a fiets (pushbike) from LR Hasselt ![]() Clan Cameron |
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