Can you kind people let me know your thoughts on this? Am I right to be vvvvvvvvv upset>

I took a RRS out for a test drive all of 3 miles and put down a deposit (July 16th) based upon them allowing me a car for a day/morning so my wife could drive it and feel comfortable in it prior to me paying over £30k!! (she will be the primary driver)
I was away last weekend (17th-22nd) and made the salesman aware of this and requested he put together a finance package and use of a car so we could finalise the deal on my return. Anyway this took him over a week (23rd) and he told me they had no cars that i could take out without himself in the car.
To cut a long story short I called yesterday to confirm my wife could come and test drive the car and was told the sales man I was dealing with was off but come in and see us. When I arrive expecting them to allow my wife a test drive and to sign the deal I was told "sorry the car is sold"!!

How can a franchise dealer sell a car I have a deposit on and not even call to tell me?

I am currently awaiting a call from the sales manager but this really has left a bitter taste in my mouth about purchasing a RRS, Its a shame but I have never had any problems with BMW of which I have owned for years. I was thinking of buying an X5 prior to the RRS and may well do so now>

Will a letter/call to Land Rover UK do me any good? Where do I stand?

Unacceptable! Remember if you had pulled out of the deal they would have kept your deposit. The very least I would expect is the repayment of your deposit plus the same amount as compensation! This happened to me about 3 years ago. 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



WINNER - 2009 �Idler Of The Year� Award
Runner Up - 2009 �Just Doing What It�s Designed To Do� Award


DO NOT CLICK HERE!

that is unacceptable!!!!

Artful - this is a crap dealer, not LR - they dont deserve your custom at all. Go to another dealer who cares about you as a customer

Not to belittle what has happened, but let's not forget this is poor customer service by the dealer, not Land Rover themselves. The easiest way to deal with this is get your deposit back off the dealer and show your displeasure by simply going to another dealer. Might I suggest you speak with our forum sponsor Charles Hurst Park Royal...  

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AD,

Sorry to hear about your bad experience, and as mentioned it is probably down to that particular Sales Executive or the dealer as opposed to the brand. Most dealerships will look after you professionally and make sure that you enjoy the buying experience.

I would make the Sales Manager aware (as he may not know of your situation) and take your business elsewhere...............

On that note, if we can be of assistance then please feel free to let me know. You can call 0208 992 2299 or email jamestayler@charleshurstgroup.co.uk, and please don't be embarassed by introducing yourself to reception by your forum name as they are well used to it!!!

Again, sorry to hear about your experience.

James

Charles Hurst Park Royal wrote:

please don't be embarassed by introducing yourself to reception by your forum name as they are well used to it!!!

Only at Charles Hurst !!!  L322 Big Daddy SUPERCHARGED 5.0 Autobiography - Here & Now!

5 series for the miles

RRS S/C factory built HST - Gone

45 others have been and gone!

Our receptionists do have a chuckle when they put certain forum members through....... I once had a call from someone who was Very Annoyed, and it turned out that they were actually quite nice!

When Jay call's me it doesn't get the same impact though.

James

Charles Hurst Park Royal wrote:

When Jay call's me it doesn't get the same impact though.

.....that's funny cos when Jay calls any of us, we simply ignore him  L322 Big Daddy SUPERCHARGED 5.0 Autobiography - Here & Now!

5 series for the miles

RRS S/C factory built HST - Gone

45 others have been and gone!

Charles Hurst Park Royal wrote:

.....................please don't be embarassed by introducing yourself to reception by your forum name as they are well used to it!!!

I just love it

Charles Hurst Park Royal wrote:

When Jay call's me it doesn't get the same impact though.

will_wonka wrote:

.....that's funny cos when Jay calls any of us, we simply ignore him

Well you should have picked up last night!! I was going to look at the dancing girls and wanted to know if you want to tag along  RRS TDV6 Gone but still around
SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW X6 XDrive35D
BMW 320D Coupe M Sport
And A Van For Rex!

WINNER - 2008's Idler Of The Year
WINNER - 2008's Comedian Of The Year
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I love boobies i love boobies i love boobies cuz i'm a big kid now! (Come on everybody sing with me you know the words!)

Yep do as the others have said and walk! RRS TDV6 Gone but still around
SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW X6 XDrive35D
BMW 320D Coupe M Sport
And A Van For Rex!

WINNER - 2008's Idler Of The Year
WINNER - 2008's Comedian Of The Year
WINNER - 2008's Funniest Incident

I love boobies i love boobies i love boobies cuz i'm a big kid now! (Come on everybody sing with me you know the words!)

will_wonka wrote:

.....that's funny cos when Jay calls any of us, we simply ignore him

Well you should have picked up last night!! I was going to look at the dancing girls and wanted to know if you want to tag along [/quote]

DAMN.

I agree with the others....walk and seek a professional dealer.  L322 Big Daddy SUPERCHARGED 5.0 Autobiography - Here & Now!

5 series for the miles

RRS S/C factory built HST - Gone

45 others have been and gone!

James at CHPR has had nothing but rave reviews from members who have used them

Don't worry, you are right to be Very Annoyed TM (c).

Vote with your feet whilst making it VERY CLEAR NOT TM OR (c) why you are doing so  Runner up - 2009 Best Avatar Award
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Runner Up - 2008’s Funniest Incident

06 RRS TDV6 HSE, Java/Ebony, PTI, Running Boards, Privacy, S/C Grille/Vents, Stormers, Tasmods - GONE - (

Artful D,

Hopefully you will have got my emails and message with your collegue. Just to let you know that I have tried to make contact.

Let me know if we can assist in any way.

Regards,

James

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