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Home > Dealership Feedback > Credit where it's due.....LR Dealer customer service

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Jonty

Member Since: 11 Mar 2008
Location: Sat with my head in my hands wondering what the hell I'm doing
Posts: 508

Credit where it's due.....LR Dealer customer service

Just taken a call from my local stealer to inform me that there's a software update for my 05 RRS just been released by LR and would I like to book in to have it applied.....

Not sure if this is normal behaviour for all LR stealers but never happened before when I had Audi's or BMW.

Thought it would be nice to recognise when customer service is delieverd.....

Wed Mar 19 2008 3:37pm

Jonty

Member Since: 11 Mar 2008
Location: Sat with my head in my hands wondering what the hell I'm doing
Posts: 508

Sorry...posted in wrong section

Wed Mar 19 2008 4:20pm

Steve in germany

Member Since: 15 Nov 2007
Location: Bad Lippspringe Germany
Posts: 980

how long have you owned the car? Speed Limits! not where I live!

Back in a D3

Did have: RRS TDV8 2008.5MY
Did have: Q7 3.0TDi S-Line/Tech/Comms pack
Did Have: Disco3 HSE

Wed Mar 19 2008 4:23pm

Very Annoyed
Site Moderator

Member Since: 23 Aug 2005
Location: bat-wielding monkey-spanking tough-love zero-tolerance Euro-sceptic moderator - So just watch it!
Posts: 19459

What's the upgrade for? 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.

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DO NOT CLICK HERE!

Wed Mar 19 2008 4:27pm

Jonty

Member Since: 11 Mar 2008
Location: Sat with my head in my hands wondering what the hell I'm doing
Posts: 508

Got the car 6th June at 09:30 last year (sad that I remember I know )

Had only done 15K when I got it......35K later it's the first time I've been called to say there's an update...

Sorry, don't know what the update is for...was too surprised at the call to ask

Wed Mar 19 2008 4:50pm

Steve in germany

Member Since: 15 Nov 2007
Location: Bad Lippspringe Germany
Posts: 980

MMMM I wonder if a salesman might just happen to appear for a quick chat with you, might be a case of chancing their arm for a deal. Maybe i'm just being scepticle of course. Speed Limits! not where I live!

Back in a D3

Did have: RRS TDV8 2008.5MY
Did have: Q7 3.0TDi S-Line/Tech/Comms pack
Did Have: Disco3 HSE

Wed Mar 19 2008 5:00pm

Jonty

Member Since: 11 Mar 2008
Location: Sat with my head in my hands wondering what the hell I'm doing
Posts: 508

Steve...How could you be so sceptical ?

I haven't been back to the dealer I bought it from since the day I picked it up.....

The call was from a local dealer to work and to be honest they've had enough warranty work to do on it with out needing to try and sell me another...

Latest little gem was a "Crash box" behind rear bumper that needs replacing...just couldn't put my finger on where the f g rattle was coming from... Current: I can't say...Oh the Shame!
Gone: 2003 Audi S4 - 340BHP of Fun
Gone: 2005 RRS SE, Silver, Chrome Mirrors, Tinted with a stupid spare wheel!
Gone: Audi A4 2.5 TDi Quattro 180bhp
Gone: BMW 535i
Gone: 1985 Audi Quattro
Gone: Subaru Imprezza Turbo (rubbish)

Wed Mar 19 2008 5:07pm

Lookers Park Royal

Member Since: 15 Nov 2007
Location: London
Posts: 2303

What's a stealer?

Wed Mar 19 2008 5:11pm

Jonty

Member Since: 11 Mar 2008
Location: Sat with my head in my hands wondering what the hell I'm doing
Posts: 508

It's a typo Current: I can't say...Oh the Shame!
Gone: 2003 Audi S4 - 340BHP of Fun
Gone: 2005 RRS SE, Silver, Chrome Mirrors, Tinted with a stupid spare wheel!
Gone: Audi A4 2.5 TDi Quattro 180bhp
Gone: BMW 535i
Gone: 1985 Audi Quattro
Gone: Subaru Imprezza Turbo (rubbish)

Wed Mar 19 2008 5:13pm

Steve in germany

Member Since: 15 Nov 2007
Location: Bad Lippspringe Germany
Posts: 980

Keep us informed Speed Limits! not where I live!

Back in a D3

Did have: RRS TDV8 2008.5MY
Did have: Q7 3.0TDi S-Line/Tech/Comms pack
Did Have: Disco3 HSE

Wed Mar 19 2008 5:23pm

Lookers Park Royal

Member Since: 15 Nov 2007
Location: London
Posts: 2303

Your keyboard may be set to another continent, muddling up the D's and S's

James (Your friendly local stealer, er sorry dealer)

Wed Mar 19 2008 5:27pm

Tim in Scotland

Member Since: 30 May 2005
Location: Driving along in my automobile
Posts: 17476

2013 Range Rover Sport SDV6 HSE Stornoway Grey

Jonty is using the "buyer" character-set whereas you will be using the "seller" character-set James 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Wed Mar 19 2008 5:32pm

XUJG

Member Since: 03 Aug 2006
Location: Left
Posts: 437

I would be interested as I have never had any call from my dealer.
On reflection they have probably marked my card!!

Wed Mar 19 2008 7:37pm

shmoogle

Member Since: 07 Sep 2005
Location: ... and for every sprinkle I find, I shall kill you!
Posts: 24350

They rang me about the VEP back in 2006, but yeah normally these upgrades are customer-request only. In fairness, it would be a nightmare for service depts to phone every owner in their database every time an update came out. Different thing with recalls obviously, but for regular updates....

Jonty, I've moved this into dealer feedback, but you haven't mentioned who this is? Not much point praising them if we don't know who they are

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2009 'Tech-Head Of The Year' Award - Runner Up

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Thu Mar 20 2008 9:32am

Jonty

Member Since: 11 Mar 2008
Location: Sat with my head in my hands wondering what the hell I'm doing
Posts: 508

Of course....silly me

Stratstone Doncaster.....

Very pleased with so far Current: I can't say...Oh the Shame!
Gone: 2003 Audi S4 - 340BHP of Fun
Gone: 2005 RRS SE, Silver, Chrome Mirrors, Tinted with a stupid spare wheel!
Gone: Audi A4 2.5 TDi Quattro 180bhp
Gone: BMW 535i
Gone: 1985 Audi Quattro
Gone: Subaru Imprezza Turbo (rubbish)

Thu Mar 20 2008 11:45am

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