I got my letter today from LR that a security update will be available soon for my MY16 car and they will be back in touch when it’s ready so the car can be booked in. I also got my free faraday pouch, not even LR branded or I may have used it.

Received mine today, you'd think they'd at least brand the pouch. They look like something off aliexpress and smell like they've been shipped here on a fishing trauler or mine did anyway.

I took them up on the offer of free batteries (they can go in the evoque fobs) but it's first come first served and could be upto 6 months if you get them at all  Current
2017 Range Rover Sport SVR
2011 Range Rover Evoque
2001 Porsche 911 Turbo
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Previous
2013 Range Rover Autobiography SDV8
2007 Range Rover Vogue SE TDV8
2002 Range Rover HSE TD6
+ Many other non LR products

Ha ha mine smells of fish too……Well you spend almost £100K ( I bought mine 2nd hand and no where near that price) and that’s the best they can do. I’ve had a pouch ever since I got the car , 8 years ago and it’s much better quality than the one given from LR and it cost £5 from eBay .

Had an email for my 2019 jag offering something.

Rang dealer this morning. They still haven't rang back. Not surprised. They filter the calls to the service department. Too much work. Not even interested in doing a yearly service as it isn't due yet.

content here: (I expect you RRS owners have seen it before me )

In the last year, we’ve invested over £30 million in enhancements and initiatives to tackle the issue. Our latest security software is proving robust against existing theft methods and Police National Computer data shows that since January 2022, 0.3% new Range Rover and new Range Rover Sports have been stolen, while only 0.3% of new Defenders have been affected in the four years since its launch in February 2020.

So far, we have updated tens of thousands of older cars with the latest security software, but in case you have not had an opportunity to do so, please contact your nearest authorised retailer and they will advise you of the security actions available to you for your car.

We have more people than ever before on hand to assist you. Visit our 'Contact Us' page to find out how. Further details about security protection can also be found on our website here.


Investing to tackle vehicle crime

It’s vital to stay ahead of the criminals, which is why our experts monitor new theft threats and act swiftly to help keep your vehicle secure.

So, in addition to £15 million invested in the latest security software for older vehicles, we have committed £1 million to directly tackle the source of the issue. We’ve been working closely with police forces across the country, using the intelligence our security experts have gathered to help train 650 officers on the identified theft methods.


Investing for insurance availability

One of the direct impacts of car crime we all feel – whether you drive a JLR vehicle or any other brand – is the increased cost of insurance.

Finding a competitive insurance quote has been challenging for some, so we’re supporting here too.

Last October we launched our own insurance product* with the goal of increasing availability of insurance and reducing the price of premiums for our clients. We continue to explore more ways to improve both the cost and availability of insurance including working closely with more than 30 leading insurers to share in real-time the level of security on JLR vehicles. This will eventually help insurers calculate more accurate premiums.

Finally, if your car has needed repair, I want to say sorry for the time it has taken us to get your car back to you. In the last year, we began consolidating our parts and supply operation in a new global logistics hub and the transition has not gone as well as we would have liked, leading to parts shortages for our retailers and longer wait times for repairs for you.

We have put every effort into resolving the issues and I am pleased to report that the logistics hub is now delivering consistently in line with our original plan. Affected clients will start to feel an improvement in service as parts begin to flow through freely to our retailers and outstanding repairs are cleared.

Thank you for taking the time to read this and if you have any questions about this letter, our support team will be happy to help you further. Find out how on our 'Contact Us' page.

My commitment to you is that we will spare no effort in working constantly to make your relationship and customer experience with us as smooth as possible.