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Home > General (L494) > Is this acceptable as approved used from dealer? |
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milesg Member Since: 24 Aug 2012 Location: UK Posts: 64 |
Sorry to read this, takes the shine off the new car doesn't it...
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Fri Sep 08 2017 8:25am |
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npinks Site Moderator Member Since: 26 Nov 2007 Location: Watching Posts: 6716 |
welcome to the forum sorry its under this circumstance
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Fri Sep 08 2017 9:02am |
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SVR575 Member Since: 16 Apr 2008 Location: uk & Europe Posts: 1827 |
Sorry to hear, but imo you have to check these cars very carefully because once the deal is done things get a lot harder to sort out. All of what you mentioned should have been done when you saw the car they probably would have put new steps on it to get the deal done.
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Fri Sep 08 2017 10:42am |
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james5599 Member Since: 14 Jun 2009 Location: london Posts: 325 |
What's probably important in this case is context as in what age and mileage is the car......?! 2019 Svr and 2019 R35 GTR |
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Fri Sep 08 2017 10:46am |
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donny dog Member Since: 23 Nov 2016 Location: yorkshire Posts: 772 |
Entirely agree. The odd thing about the side step is that the wear is on the side nearest the car, which doesn't get much wear, plus it's visible on the base level whereas you'd think it would only show on the raised ridge. However, I'm sure a very serviceable job could be made of touching that up, and it doesn't even show when they are retracted. The upholstery mark should clean off with a bit of Cif. The 'chip' does, as said here, look new (even more recent than when the o.p. viewed the car), and I would definitely want that repaired. I put inverted commas round 'chip' because it looks more like some other form mechanical damage, such as someone dropping something down the car or maybe opening the tailgate under an obstruction, to me. |
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Fri Sep 08 2017 11:14am |
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mark135800 Member Since: 08 Sep 2016 Location: Nottingham Posts: 16 |
We had our deployable side steps replaced under warranty because the paint came off. Apparently it was a known issue for a batch of them. |
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Fri Sep 08 2017 5:10pm |
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Johnski Member Since: 02 Sep 2015 Location: North Wales & North Yorkshire Posts: 1407 |
Mark, That only generally applies to first owner.
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Fri Sep 08 2017 6:39pm |
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riverblanche Member Since: 11 Jun 2011 Location: Retford'ish Posts: 1134 |
Hi and welcome
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Fri Sep 08 2017 6:56pm |
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philmw Member Since: 18 Aug 2006 Location: Nottingham Posts: 1672 |
You'll need to appeal to the dealer's kind side and work with them as I don't think the Consumer Rights Act will help. You inspected the car before purchase, consideration was paid for the S/H car, and if they were awkward could say the chip and mark could have happened at any time. |
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Sat Sep 09 2017 7:36am |
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G100TT Member Since: 03 Sep 2017 Location: Northampton Posts: 12 |
The car is just two years old and done just 14k miles. As I said I did point the sidestep out to the salesman at the time and he just brushed that off saying the valeter had tried to do something with it. Don't feel that's a valeting issue more a bodywork one. I have emailed the salesman and stated that I'm not happy with these faults but no reply as yet. Thanks for all your replies. I just feel that when you pay in excess of 50k for something and JLR try and pride themselves on being prestige, that a little more care and effort should go into satisfying the customer by ensuring everything is spot on before going on the forecourt. Also agree with whoever said there's a huge difference in standards in the JLR franchises. |
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Sat Sep 09 2017 8:06am |
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kmpowell Member Since: 23 Oct 2016 Location: UK Posts: 259 |
No it's not acceptable, they should be prepping better.
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Sat Sep 09 2017 8:28am |
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james5599 Member Since: 14 Jun 2009 Location: london Posts: 325 |
its definitely a prep issue, as others have stated you may need to appeal to the dealer better nature as you accepted the car as it stands......however as you ve said yourself JLR are a prestiege brand with accompanying prices and therefore should go the extra mile. That doesn't always apply however as I and others have found out. Franchises are of varying quality some are shambolic on their best day but others are better.
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Sat Sep 09 2017 8:29am |
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HossBog Member Since: 22 Aug 2017 Location: Cotswolds Posts: 54 |
My tack with this would be to send the dealer the pics and say this is the first time you've had a proper examination of the car - you'll clean the trim yourself but you want to understand how they can resolve the chip either through a nearby dealer or 'chipsaway' type operator (if any good and not impacting warranty).
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Mon Sep 11 2017 5:45pm |
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G100TT Member Since: 03 Sep 2017 Location: Northampton Posts: 12 |
Strangely this is just about what I did on Friday. Emailed the salesman with pics and said 'love the car but' ...
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Mon Sep 11 2017 7:24pm |
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