From my first conversation with Philippa Dowsett of Stratstone of Mayfair on the 12th December to delivery of my new MY07 RRS TDV6 HSE on the 22nd December 2006 and since I have experienced excellent customer service and immediate responses to any question or requirement I have had.
After the poor service I had received from Guy Salmon Maidstone who had my deposit for 6 months, we were extreemly cautious and didnt get too excited when Philippa said she could deliver the vehicle before Christmas (ten days from our first contact).
The vehicle was exactly the spec I wanted apart from my original choice included a wood grain interior trim she went out of her way to try to dealer fit this normally facotry fit item.
After delivery of the vehicle on the 22nd I noticed a very small ding in one of the alloys which quite honistly I thought would be down to me for not spotting it after signing off the delivery note, but no, after Christmas Philippa arranged a driver to collect the car from Kent and return it to Mayfair and replaced the wheel and re-valeted the car and returned it the same day.
I have experienced a poor Land Rover Dealer and highlighted it on this forum so feel it only fair to praise one such as Stratstone of Mayfair.
John G

Good to hear a decent report of a Stratstones dealer. Indeed, in my experience Mayfair are my least favourite Stratstones dealer but maybe things are looking up for them.  

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Stratstone Mayfair are a good bunch of 'guys'....always make you feel welcome....although their charges are very high

They had a G4 RRS for sale before Christmas at £44k - a little steep considering others were going for between £34k and £40k! 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



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Next time you go up there John, just check that it definately says Stratsones above the door.

This sort of customer care is unheard of from Stratstones.  Arctic Frost TDV6 SE. Aspen Leather, Cherry Wood, Privacy Glass, PTI, Tow Pack, Mudflaps, Tasmods, a new Fuelflap, a RRSport.co.uk umbrella in the boot & a RRSport.co.uk sticker on the rear glass.
__________________

Some people accuse me of thinking the world revolves around me, but I'm not stupid . . . I know it revolves around the sun. Which shines out of my @rse!!!

I can only speak as I find.
Admitedly I am a very new owner and may well need lots more of that customer service yet.
If it changes I will be the first to let you know but I feel confident it wont.
Its streaks ahead of my local Guy Salmon who originally took my order without doing anything as I had made my mind up long before I walked through the door.
Its a tough life selling RRS's.

LRtuning wrote:

Stratstone Mayfair are a good bunch of 'guys'....always make you feel welcome....although their charges are very high

Err, would agree with the prices,,

Defender 110 TD5 2005 1st year service(oil/filter) + 1 wiper blade , only 2200 miles = 3 quid change from £ 600 !!!

Bloody hell  
" WITH MORE EXTRAS THAN A HOLLYWOOD EPIC "

They quoted £550 for my first oil service... I ended up paying £320 (which still wasn't the cheapest available). How they can justify the extra £200 I don't know  

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It's the staff performance related pay structure

Its mayfair
Have it serviced in the sticks for lower cost

Their service department is actually based in Kings Cross....maybe that's the 'extra special service' the provide their customers

That sounds interesting - though its my wifes car!!!

I was pointed to Stratstone by 'Findmyrangerover.com' and have no complaints.
In fact i am satisfied with both
pay your money and take your choice.