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KennyR



Member Since: 28 Jul 2015
Location: Gourock
Posts: 178

Scotland 
Buying from dealer miles away ....

Guys

I'm looking at a sport from a dealer up north, if I purchase, I'm assuming my local dealer will deal with servicing and any warranty claims or will they refuse as didn't buy from them?

Any advice appreciated ____________________
Current: MY2023 3.0 SDV6 Autobiography in Eiger Grey
Gone: MY2019 3.0 SDV6 Autobiography in Carpathian Grey
Gone: MY2015 4.4 SDV8 Autobiography in Corris Grey with ebony and lunar leather
Gone: MY2013 3.0 SDV6 HSE Black Edition in Orkney Grey, piano trim, black leather with contrast stitch

Post #530628 Tue Jul 18 2017 12:08pm
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Tyrefitter



Member Since: 19 Jul 2015
Location: Bridlington East Yorkshire
Posts: 3677

United Kingdom 2013 Range Rover Sport SDV6 Autobiography Fuji White

if its a LR approved warranty it can be done at any LR dealer.

Andy. Andy.
21 Ford Ranger
Gone but not forgotten
Focus RS Red Edition
2015 RRS AB Fuji.
2014 RRS SC Santorini
2016 VW Amarok
2014 RRS AB Fuji
2012 RRS Red Edition Fuji
2015 Nissan Navara
2012 RRS SE Santorini
2008 RRS White
2007 RRS Santorino

Post #530629 Tue Jul 18 2017 1:27pm
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Tim in Scotland



Member Since: 30 May 2005
Location: Driving along in my automobile
Posts: 17476

2013 Range Rover Sport SDV6 HSE Stornoway Grey

No problems, I buy my cars in West London and get them serviced and any (none so far) warranty work done in my local excellent service outlet in Stirling 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Post #530630 Tue Jul 18 2017 1:39pm
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KennyR



Member Since: 28 Jul 2015
Location: Gourock
Posts: 178

Scotland 

Cheers guys

Wasn't sure if they'd be a bit funny about doing any work cos not bought from them. ____________________
Current: MY2023 3.0 SDV6 Autobiography in Eiger Grey
Gone: MY2019 3.0 SDV6 Autobiography in Carpathian Grey
Gone: MY2015 4.4 SDV8 Autobiography in Corris Grey with ebony and lunar leather
Gone: MY2013 3.0 SDV6 HSE Black Edition in Orkney Grey, piano trim, black leather with contrast stitch

Post #530641 Tue Jul 18 2017 2:47pm
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Tyrefitter



Member Since: 19 Jul 2015
Location: Bridlington East Yorkshire
Posts: 3677

United Kingdom 2013 Range Rover Sport SDV6 Autobiography Fuji White

They'll be happy to do the work as they get paid off LR Thumbs Up Thumbs Up

Andy Andy.
21 Ford Ranger
Gone but not forgotten
Focus RS Red Edition
2015 RRS AB Fuji.
2014 RRS SC Santorini
2016 VW Amarok
2014 RRS AB Fuji
2012 RRS Red Edition Fuji
2015 Nissan Navara
2012 RRS SE Santorini
2008 RRS White
2007 RRS Santorino

Post #530642 Tue Jul 18 2017 2:50pm
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JOCK55



Member Since: 01 Sep 2015
Location: INVERNESS
Posts: 415

United Kingdom 2013 Range Rover Sport SDV6 HSE Firenze Red

If you are buying from Parks in Inverness, be sure you thoroughly check the car out before parting with your hard earned cash. Again, if you are buying from this dealer you are probably better off getting your car serviced elsewhere.

Old Jock 2018 (MY19) Jaguar F-Pace R-Sport 300PS Petrol in Caesium Blue with many bells and whistles.
2015 RRS HSE SDV6 Firenze Red with Santorini Panoramic Glass Roof, gone but not forgotten.

Post #530728 Wed Jul 19 2017 11:35am
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JOCK55



Member Since: 01 Sep 2015
Location: INVERNESS
Posts: 415

United Kingdom 2013 Range Rover Sport SDV6 HSE Firenze Red

Double Post, Apologies. 2018 (MY19) Jaguar F-Pace R-Sport 300PS Petrol in Caesium Blue with many bells and whistles.
2015 RRS HSE SDV6 Firenze Red with Santorini Panoramic Glass Roof, gone but not forgotten.

Post #530729 Wed Jul 19 2017 11:37am
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KennyR



Member Since: 28 Jul 2015
Location: Gourock
Posts: 178

Scotland 

JOCK55 wrote:
If you are buying from Parks in Inverness, be sure you thoroughly check the car out before parting with your hard earned cash. Again, if you are buying from this dealer you are probably better off getting your car serviced elsewhere.

Old Jock


Not Parks Jock! ____________________
Current: MY2023 3.0 SDV6 Autobiography in Eiger Grey
Gone: MY2019 3.0 SDV6 Autobiography in Carpathian Grey
Gone: MY2015 4.4 SDV8 Autobiography in Corris Grey with ebony and lunar leather
Gone: MY2013 3.0 SDV6 HSE Black Edition in Orkney Grey, piano trim, black leather with contrast stitch

Post #530767 Wed Jul 19 2017 8:44pm
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insiorc



Member Since: 17 Jul 2016
Location: Scotland
Posts: 533

Scotland 2013 Range Rover Sport SDV6 Autobiography Firenze Red

Peter Vardy, Aberdeen?

My opinion is to avoid! Most car purchases will have issue's of various degree's but as soon as I got the RRS the salesman would not even reply to emails or return calls, and I was being nice as he seemed ok up to that point. Very poor customer service standards once the deal is done, so I progressed up the supervision chain to a senior manager in the group - then things started improving. I can back all this up with emails. 13MY Range Rover Sport Autobiography SDV6 - mine
14MY Range Rover Evoque Dynamic SD4 Black Pack - wife's
99MY Defender 90 TD5, Soft Top Conversion - my toy, and bairns favourite

Post #530787 Thu Jul 20 2017 11:29am
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Johnski



Member Since: 02 Sep 2015
Location: North Wales & North Yorkshire
Posts: 1407

Wales 2012 Range Rover Sport SDV6 HSE Lux Sumatra Black

Fllls you with confidence re these Dealers in Scotland. Whistle John

RRS MY12 SDV6 HSE. Sumatra Black/Ebony & Walnut + Dynamic Pack, + Cold Climate Pack + Memory Pack, Digital TV/DVD, Premium Leather, Cornering Lights, Cooler/Fridge Box, & most Options.

Post #530801 Thu Jul 20 2017 5:12pm
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Tim in Scotland



Member Since: 30 May 2005
Location: Driving along in my automobile
Posts: 17476

2013 Range Rover Sport SDV6 HSE Stornoway Grey

Dealers in Scotland - there are fewer of them up here covering the whole country than there are in the South East of England so they don't really need to try unfortunately. Poor competition, so they offer crap trade in values and no need to discount when you can sell your meagre allocation very quickly...... I have 8 franchises within 50 miles of home - that covers the entire Central belt and southern highlands, there are two up north and 2 further south. My nearest dealership covers Stirlingshire and most of the Western Isles - a vast area. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Post #530802 Thu Jul 20 2017 5:28pm
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KennyR



Member Since: 28 Jul 2015
Location: Gourock
Posts: 178

Scotland 

It is PV... what issues did u have? ____________________
Current: MY2023 3.0 SDV6 Autobiography in Eiger Grey
Gone: MY2019 3.0 SDV6 Autobiography in Carpathian Grey
Gone: MY2015 4.4 SDV8 Autobiography in Corris Grey with ebony and lunar leather
Gone: MY2013 3.0 SDV6 HSE Black Edition in Orkney Grey, piano trim, black leather with contrast stitch

Post #530803 Thu Jul 20 2017 5:39pm
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Johnski



Member Since: 02 Sep 2015
Location: North Wales & North Yorkshire
Posts: 1407

Wales 2012 Range Rover Sport SDV6 HSE Lux Sumatra Black

No problem with where abouts you purchase, as long as you are happy and service etc is of a high standard.
As example, like Tim I purchase from a dealership over 200 miles away, and have a dealership within 10 miles, but it is absolute crap! Censored I pass so many going to my preferred dealer and service centre. John

RRS MY12 SDV6 HSE. Sumatra Black/Ebony & Walnut + Dynamic Pack, + Cold Climate Pack + Memory Pack, Digital TV/DVD, Premium Leather, Cornering Lights, Cooler/Fridge Box, & most Options.

Post #530811 Thu Jul 20 2017 8:27pm
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Puslinch



Member Since: 08 Jan 2017
Location: Surrey
Posts: 201

United Kingdom 2012 Range Rover Sport 3.0 TDV6 HSE Firenze Red

I purchased by RRS in December from dealer in Scotland and had it delivered to Surrey this included them taking my Mini as px. Easy to deal with, no trouble negotiating the deal, flawless communication along the way with a few call backs over the last month's from the sales person checking in. Very happy and they even dealt with a cracked rim a few months after. 2018 Telsa MS
2012 Range Rover Sport HSE+
1990 Porsche 944
1985 LR 90 Soft top V8

Post #530817 Thu Jul 20 2017 9:34pm
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insiorc



Member Since: 17 Jul 2016
Location: Scotland
Posts: 533

Scotland 2013 Range Rover Sport SDV6 Autobiography Firenze Red

KennyR wrote:
It is PV... what issues did u have?


The jist of it is in here - http://www.rrsport.co.uk/forum/topic45313.html What isn't wrote here is that my brake corrosion was actually highlighted on the 165 point inspection, PV just chose to ignore it - I guess expecting me to come back in and have it pointed out at the service, and have to pay to replace everything... I received a copy of the 165 point inspection after I wrote I didn't believe one could have been carried out with the state of the brake discs.

But that is only the highlights, any car can have faults which can usually be fixed. This dealers faults go back to right after having received the car when I tried calling and emailing the salesman as the wheel vibration started, the protection coating was of a bad standard (previously agree'd it would only be applied after a full correction detail, and was just applied on top of all the age related swirls), someone had 'removed' the Autobiography mats worth £330 which were in the pictures etc. so later agreed they should be included - finally replaced with the standard premium cheaper set (I couldn't be bothered arguing more) and all through the repair after LR Assist took the car to them then I had to continuously prompt them for updates or replies to my emails. The salesman just did not ever reply to me, so I managed to get his supervisor who actually was much more helpful and sounded like he agreed with my opinion on how I was being treated - he couldn't not agree as I had non-replied to emails. It wasn't just the salesman either, the service dept. were as bad. The group manager got things done - I was forwarded to him as I guess they might have felt my email was quite strong as I mentioned them selling an unroadworthy car, and some other stuff.

I feel my RRS is still a good car, any car can have brake issue's after having sat for so long before sale, so I'm not bothered about that side of things, I was just disgusted at the dealer poor level of service after the sale. The Approved LR Warranty is definately good, but when buying at a distance then there are some issue's that you can only bring up with the dealer purchased from, like the issue's I had, and my being at a distance definately added hassle.

While I will not darken their doorstep again, even to the point of refusing their free service when it came due, I guess as long as you are aware they are potentially dodgy and check everything very thoroughly before handing over your money then the sale will hopefully be better for you. I really do not trust them one little bit from sale to service/repair.
If the salesman is Christopher M then I suggest you ask for someone else (there is/was 2 - this one goes by Christopher whereas the other is Chris)

Good luck 13MY Range Rover Sport Autobiography SDV6 - mine
14MY Range Rover Evoque Dynamic SD4 Black Pack - wife's
99MY Defender 90 TD5, Soft Top Conversion - my toy, and bairns favourite

Post #530818 Thu Jul 20 2017 10:17pm
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