After hitting a pigeon at motorway speeds on the drive down to the Beaulieu LR event recently, I needed a new screen. The impact caused an existing small stone chip to crack across the near side of the screen.

Duly phoned Autoglass, advised them that I wanted OEM glass. Had the usual discussion with them telling me that my insurance company won't pay for OEM on a vehicle over 3 years old, blah, blah, lie, lie. They say they need to talk to my insurer so I leave it with them. A little later they phone back to say that they're not the authorised glazier for my insurance company. I next phoned the insurance claim line, had a bit of a chat, took the phone number of their authorised company and set about booking the replacement. The firm used is Autowindscreens (https://www.autowindscreens.co.uk/). Can't say I've ever heard of them.

The fitter phoned to say he'd had a cancellation so I could go early if I wanted to. Did so and arrived to find a Pilkington screen on the stand ready for me. Looked at the racks and all of the screens are Pilkington. Enquired about this - "we only use Pilkington, the cheaper stuff is rubbish". Discussed Autoglass's tactics. Wry smile from the fitter. Enough said.

So in summary, if you're getting messed around by Autoglass when replacing a screen, consider using the opposition if you can.  2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Auto Windscreens are part of the Markerstudy Group insurers, who are my insurers through A-Plan... reassuring to know

They had a very chequered history and have been owned by numerous holding companies in the past, including RAC/Lex and have succumbed to administration/liquidation

https://en.m.wikipedia.org/wiki/Auto_Windscreens

 Visitor from fullfatrr.com
* GONE. 2012 RR Sport HSE SDV6 Orkney Grey. Now being piloted by RRSTDV8
* GONE: 2011 4.4 TDV8 Full Fat. Amazing piece of kit.
* Current. 1974 Lightweight 2.25L petrol. Old skool
* GONE. Freelander GS TD4 Manual MY2013. Orkney Grey with privacy, cold and clearview packs, armrests (a must!) and a spoiler.
* GONE. Range Rover Classic '93 200Tdi Factory fit
* 1949 80" in family since 1975

Not sure if this is nationwide but they used to have a light industrial unit in my local town which was closed last year and the repair/ replacement teams appear to work from home with Transit vans as mobile workshops now. Still see them around daily in this area especially as the all weather road surfaces are being renewed in time for winter so lots of stone chipped screens..... 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW