Hi,

Just 2 weeks after collecting my MY17 RRS, I managed to get a big chip in the windscreen today whilst driving on the motorway. It's too big to be repaired so a replacement is going to be required. As the car is so new I really want an original replacement but AutoGlass have advised that my insurers will not cover the cost of this. I'm going to take it up with my insurers on Tuesday but am not overly hopeful. Does anyone know how much a replacement windscreen costs? Any advise would be appreciated.

Thanks for your help.

This is standard rubbish from Autoglass. They always say that insurers won't go with an OEM screen. They do this because it enables them to fit a cheaper screen imported from China or some such place. This boosts their profits, unsurprisingly.

Look in your insurance policy document. Many will set a price up to which they will pay e.g. £1000. They will also often have two excesses, a smaller one if you use their screen supplier - usually Autoglass - and a slightly larger excess if you go elsewhere.

On the earlier RRS, a replacement screen is much less than £1000 even if you go for a genuine LR item. I'd doubt that the newer ones are much more expensive so is likely to be within your policy allowance. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Don't panic.....see my update on this thread....http://www.rrsport.co.uk/forum/topic40602-30.html.....

Providing you ask for a Pilkington you will get a genuine screen anyway!

I had a replacement screen put in by my local LR dealership under warranty last December - Autoglass did the work with an OEM screen bought in by the dealer. Check the dealership price for doing the job before getting Autoglass in. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Who's your insurance company. I had this problem last year when i owned a brand new Mercedes ML. I use Admiral and when making the booking via their autoglass approved number they tried the old trick of "autoglass standard windscreens makes no difference as they quality is the same".

I did some research and sure enough they were taking this p##s. I rang my insurance directly and informed them that in my policy wording if the car is under 3 yrs old they are required to fit like for like replacment OEM glass. They rang Autoglass who ordered me a brand new OEM windscreen which they had to order in directly from a Merc dealer. It took an extra day to arrive but was fitted at one of their local centres due to the on board windscreen camera. The guy who fitted it was great and even said to me they do try it on by offering a cheaper windscreen, but stick to your guns. He even had another OEM Merc ML windscreen to fit straight after mine.

Check your insurance policy and don't let them fob you off

This interesting because my 2013 RRS2 I have just bought from Stratstone had a chip which was repaired before I took delivery. It has since got worst and the car is going in for a replacement which they have agreed to. I wonder if there is any obligation by them to fit a genuine part or will it come back with a cheap screen fitted. Should I check with them before it goes in on Thursday or wait until it comes back? RRS2 HSE Chile Red
1955 Morris Minor lovingly fitted every nut and bolt

Great result in the end!

I managed to speak to my insurer's claims team on Sunday. Initially they weren't overly helpful, but after some persistence they agreed that if I could provide a letter from the Land Rover dealer to confirm that using a non-OEM part would invalidate the warranty they would consider treating it as an exception. I spoke to the service manager at my dealer on Tuesday who advised against using AutoGlass and provided me with an e-mail confirming that the glass must be replaced by a Land Rover approved repairer with genuine glass. I forwarded this onto my insurer and called them back a couple of hours later.

Initially I was passed around the houses before being passed through to a claims handler - he reviewed the e-mail and stated that it would probably be better if I had Land Rover do the work in case there were ever any problems with the workmanship at a later date. He asked me to provide a quote and within a few minutes of receiving the quote authorised me to get the repair carried out by Land Rover for the standard £75 excess.

Very pleased with this service given that my policy explicitly states that you must use AutoGlass otherwise the insurer's liability is capped at £125 and that they do not use OEM parts. I would have been happy enough with AutoGlass doing the repair, I just wanted the OEM glass. Although the service manager at the dealer said they use an independent company that does an excellent job and is very familiar with the process for Land Rovers.

Maybe some insurers do believe in great customer service afterall!

Great result jd bet you were pleased with the outcome, so am I, mine came back fitted with a OEM screen and looking fantastic
On a a more somber note when they did the vehicle health check as they do, they picked up that the front steering arm bushes were cracking. I wonder why this wasn't noticed on the "165 point check" which was done in April Booked back in again with the comment, "Should be covered on your extended warranty". It better had  RRS2 HSE Chile Red
1955 Morris Minor lovingly fitted every nut and bolt

Bushes aren't usually covered by the warranty. That's why they didn't pick them up. They're now hoping you'll pay for them. But you can point out that they have a responsibility under consumer law to correct the fault. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Welshian wrote:

I wonder why this wasn't noticed on the "165 point check" which was done in April

OK thanks for all the advice, of course I may be overly pessimistic and they will change them with no problem. I have also contacted customer support to see if they are covered under the warranty or if its the retailers responsibility bearing in mind I've only had the car not yet 2 months. Watch this space  RRS2 HSE Chile Red
1955 Morris Minor lovingly fitted every nut and bolt