Hi,
My RRS is on LR extended warranty. My question is do I have to pay for diagnostics, And if found to be a warranty claim, then I will not be charged £150 for 1 hr diagnostic investigation, however if the claim is rejected I will have to pay the 1hr charge of £150.
My last car which was on extended warranty and I don't remember being asked if I was ok with this diagnostic charge.
Is this the normal procedure.

Thanks

Russ MY 2014 3.0 SDV6 HSE Dynamic
Causeway Gray

My2011 3.0 TDV6 HSE Luxury Nara Bronze (gone)

I've been told the same thing by my RR dealer.

Strangely enough...
Russ. I'm in the shed, I'll be back in the real world in a minute.

Same here from the dealer in Ascot. 2018 Telsa MS
2012 Range Rover Sport HSE+
1990 Porsche 944
1985 LR 90 Soft top V8

What is the fault your looking to have diagnosed ? I had the same issue regarding a ARC bar leak - I said "you want to charge me £150 to diagnose a leak - I know I've got - the fluid is on my drive" - I said I will call LR assist & they can sort it for free - it worked - no charge  16MY Estoril Blue SVR.............
17MY Autobiography Dynamic - Corris Grey - WOW.
14MY Autobiography Dynamic - SDV6 - Fuji White
12MY Autobiography - SDV6 - Santorini Black - Dual View - Rear Entertainment - Sunroof.
12MY Autobiography - SDV6 - Orkney Grey - awesome ;(
2005 Java Black - 4.2 V8 Supercharged First Edition- will never be forgotten ;(

Hi Peachy,
Thanks for your reply. My fault is like yours easy to diagnose. When I open my boot lid I have got a creeking noise and juddering. The left hand side damper/ actuator is about to fail. All I wanted to know was will this be covered with my warranty. I did appeal to the service lady that a technician would be able to answer my question in 2 minutes, to her credit, common sense prevailed and when I demonstrated the fault to the technician, you guessed it it was smooth and silent 😄.
I have no doubt it will return next time I open the boot.
Cheers
Russ MY 2014 3.0 SDV6 HSE Dynamic
Causeway Gray

My2011 3.0 TDV6 HSE Luxury Nara Bronze (gone)