I'm meant to be picking up my 13 plate Range Rover sport from the dealer tomorrow which I've been excited about all week but not heard from the dealer all week so rang at 4 pm today and asked for the salesman and was told he's with a customer and will call you back in a few minutes. Get a call back at 6 pm asking what he could do for me so asked what time I need to come in to collect my car to be told, Oh sorry sir but it's not going to be ready tomorrow now so what about collecting one day during the week !

The dealer was the one who arranged for tomorrow after I paid my deposit last Saturday. They have now said they haven't had time to have it cleaned yet and the accounts department don't work weekends so we can't invoice the car to you and can't do anything about it till Monday now.

To say I'm off is an understatement to the point I'm tempted to pull out of the deal and take my business elsewhere! But it's the perfect car and after a look on the internet I can't find another that I like.

Should I be asking them for a discount or some form of compensation for the cock up they have made ?

Disappointing but they may not discount it (not massively anyway) for just a few days' delay. If you like the car, my advice would be to stick with them. Perhaps asking for a few accessories FoC as a goodwill gesture won't be inappropriate to compensate for their delay and more importantly failure to be proactive. Current: Volvo XC90 T8 Inscription Pro PHEV with some optionals on top
Gone: MY16 RRS2 3.0 SDV6 Autobiography Dynamic, Carpathian Grey & Santorini Black Sliding Pano/Ebony & Ivory 2 Tone
Gone: MY13 RRS 3.0 SDV6 HSE Black Edition, Orkney Grey/Ivory
Gone: MY09 RRS 2.7 TDV6 HSE, Santorini Black/Almond

I always thought this sort of thing was their top priority.

Hope nothing is wrong. Maybe they have been checking outstanding TSB's

What are TSB's ?

technical service bulletin


like recalls or mods or fixes that need doing.

sometimes need to order parts for them

It was the dealer that pushed for me to collect it on Saturday and I've heard nothing all week from them till I rang to ask what time.
I now have no car to use all weekend as didn't think I needed one.

Ask for a loan car and a free service when due....speak to the sales manager or director Visitor from fullfatrr.com
* GONE. 2012 RR Sport HSE SDV6 Orkney Grey. Now being piloted by RRSTDV8
* GONE: 2011 4.4 TDV8 Full Fat. Amazing piece of kit.
* Current. 1974 Lightweight 2.25L petrol. Old skool
* GONE. Freelander GS TD4 Manual MY2013. Orkney Grey with privacy, cold and clearview packs, armrests (a must!) and a spoiler.
* GONE. Range Rover Classic '93 200Tdi Factory fit
* 1949 80" in family since 1975

Very bad comms.

Very bad as I'm now left with no car all weekend !

Sounds like a loan car for the weekend minimum. Alright if they'd phoned in the week to tell you about the delay but you had to instigate the response from them. Very poor. They owe you, and they want you to buy the car or they'd gave to start all the sales process again and find another buyer. You would appear to have the whip hand here so push a bit. Robin
2008 Range Rover Sport TDV8
Gone:
Jaguar S-Type V8 4.2 Sport
MGZTT 190 2.5

Will be on the phone first thing to get something sorted out be it my car or a lone car !

Make sure though that it is a car of equivalent quality/ value or more, don't be fobbed off with "I'm afraid all we can let you use is 3 year old part exchanged Evoque or Freelander." There's nothing wrong with either of those but there is no way that they are the equivalent of even a 3 year old RRS 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Remember me asking if it was Tonbridge ?
http://www.rrsport.co.uk/forum/topic46522....p;start=15

- you can fill in the words for me now !!!
I drove 200 miles last Feb - the incoming Sport was a mess - at one stage I walked away - the headliner looked as if someone had got a teabag & threw it around the cockpit I asked where the mats was - he replied `wont you be using your previous Sports mats` ( I was exchanging a 61 Plate RRS ) The alloys had been refurbed - the had skimmed a couple of millimetres off a couple on the one side - they looked ridiculous. I made them clean the headliner & take the alloys off my part exchange & put them on the purchased vehicle. I left without taxing the vehicle & got a snotty phone call on the way home. I had left my house at 7am & spent nearly 3 hours at the dealership with my wife & 6 year old son. After I had parked up at home I noticed the lower bib spoiler on the front bumper was hanging off - side steps was rotten & was the first thing I replaced - I took photos of all my issues & emailed the salesman & his manager - never received a reply - when I phoned they was always busy or not available. I had a call regarding customer satisfaction - I told them the story above - they said they would take up the issues for me but guess what never heard a thing back.

A few names that was useless - Danny Forrest - Ike Onyekwere & Nick Simmons.
Print this off & hand it to them if you want bunch of bellends !!!

The Sport was purchased on a weekend - I understand your frustrations - if it was me I would tell them to go themselves - but they wont be bothered your just buying a used car  16MY Estoril Blue SVR.............
17MY Autobiography Dynamic - Corris Grey - WOW.
14MY Autobiography Dynamic - SDV6 - Fuji White
12MY Autobiography - SDV6 - Santorini Black - Dual View - Rear Entertainment - Sunroof.
12MY Autobiography - SDV6 - Orkney Grey - awesome ;(
2005 Java Black - 4.2 V8 Supercharged First Edition- will never be forgotten ;(

Now been trying to speak to someone at the dealer for over a hour and just keep getting told they are with customers or in meetings but got a voice mail from the salesman who isn't in this weekend asking me not to go to the dealer today and please wait till Monday as the car hasn't been cleaned and he knows I wouldn't be happy with how the car looks.

Something smells very wrong here as no one even wants to speak to me !

I would drive down there - walk in & ask for your deposit back - walkaway - if this is what you can expect from them before purchase what they gonna be like after - useless

Unless something changes - like they offer you a new Sport for the week - I would tell them exactly what you think  16MY Estoril Blue SVR.............
17MY Autobiography Dynamic - Corris Grey - WOW.
14MY Autobiography Dynamic - SDV6 - Fuji White
12MY Autobiography - SDV6 - Santorini Black - Dual View - Rear Entertainment - Sunroof.
12MY Autobiography - SDV6 - Orkney Grey - awesome ;(
2005 Java Black - 4.2 V8 Supercharged First Edition- will never be forgotten ;(