Surprised to hear about quality issues on a run-out model D4. LR should have made them perfect after all those years. My 2013 RRS1 was very well put together and I always put it down to "all issues resolved from factory" by that time. But then again I bought it at 8 months old rather than new so perhaps the previous owner had sorted everything out. Current: Volvo XC90 T8 Inscription Pro PHEV with some optionals on top
Gone: MY16 RRS2 3.0 SDV6 Autobiography Dynamic, Carpathian Grey & Santorini Black Sliding Pano/Ebony & Ivory 2 Tone
Gone: MY13 RRS 3.0 SDV6 HSE Black Edition, Orkney Grey/Ivory
Gone: MY09 RRS 2.7 TDV6 HSE, Santorini Black/Almond

My own D4 of 4 years ago was fine, a few minor niggles but nothing like the issues seen on the last RRS. I then purchased the Black edition of the old model RRS (2013) and that was a good car, but the new model RRS to me has been a disaster. The latest D4 given to me to use while the RRS was repaired was not good, I could directly compare it with my previous own D4, as nothing much had changed, except it appears the way it had been assembled together.. the wheels had gone a size smaller, which to me degraded the D4 ride.
I know sitting in a dealer with other owners waiting for their cars is not a fair place to gauge the brands quality, but chatting and listening to a string of people having quality related issues did not impress, more so as there was a large chunk of almost new vehicles..
Anyway, its done.. the RRS is gone and I will never again purchase a JLR product.. It would have been nice though to have had the chance to chat directly to JLR, but alas that also did not happen. I am a Mech Eng, so I try to place my comments in a non biased way.. D4 2012 Santorini Black gone
RRS 2013 Santorini HSE Black gone
MY2016 RRS HSE Dynamic arrived September, but will it stay.. maybe not.

I have noticed a change to my issues and problems mfrom my once excellent dealer, they struggle to get results from JLR and appear to be completely controlled by them. Terrible JLR customer service.
I have outstanding warranty items and I have fixed the easy ones myself,and compiling a list to do before the 3 year warranty is up.
I could not care for JLR now but I do know how let down many JLR customers fee' including Triumph. The loss of trust in a brand and being duped into forking out so much. That is my fourth and last new purchase.

Adding in my 2 cents to this.

I have been a lover of the Green Oval for years. Rebuilt and fixed them myself but its seems that JLR's recent success has come at the price of quality. The interior build quality of the latest RRS is pants. Bits drop off and the Dealer/JLR say that it is not covered under warranty but wear and tear.

Funny thing is its the same bits of trim that keep dropping off and have done since day 1. We mentioned at the 12months service and now at the 24month service but JLR do not want to know.

When are they going to realise that it is the little things that count and go along way to customer retention? I am now seriously off'ing the RRS for a BMW MX5 as I am that disillusioned with the build quality and customer service (from both dealer and JLR direct).

These cars are not cheap so there is no excuse to scrimp on quality or customer service.

ali5711 wrote:

they struggle to get results from JLR and appear to be completely controlled by them. Terrible JLR customer service..

The real problem is that they can't build them quickly enough. When everything you send out of the door is snapped up, why worry about the details? The guys on the line aren't able, I'm sure, to spend more than the minimum time on each item going in the vehicle. The outsourced components need to be controlled better too - obviously assigned on a minimum cost basis which again leads to issues for the customer.

The best thing that LR could do is have more factories. Building everything in Solihull isn't working. They need to have other places to build vehicles. Hopefully they will be doing so in the near future. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

A better why to get things right is not to have too many options. This car should have most of the options as standard and the build to spec should only be about colors and electronics. This is how the Better Industry players do things. Scale and efficiency is about repetition at the moment the Indians can't seem to grasp this. M16 SVD8 ,4.4 HSE with a few extras, Sold R50 , Wife SQ5 , BMW R1200GSW.

A better why to get things right is not to have too many options. This car should have most of the options as standard and the build to spec should only be about colors and electronics. This is how the Better Industry players do things. Scale and efficiency is about repetition at the moment the Indians can't seem to grasp this. M16 SVD8 ,4.4 HSE with a few extras, Sold R50 , Wife SQ5 , BMW R1200GSW.

But a lot of the issues are in the standard kit areas - saggy leather on the seats, creaking seats, poorly painted brake calipers, the list goes on.

LR are still driving for profit before quality these days. That was ok when the vehicles were agricultural in nature (even the early Range Rover was agricultural in reality) because people didn't expect limousine levels of quality. LR now build off-road capable limousines and they must get the quality issues sorted. At some point even those who must have the right badge on their car will get sick of the issues. Then LR will suddenly hit the buffers. Mercedes have been here and can tell LR how much effort is required to get their reputation back. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Totally agree

I'd love another green oval on my drive but I think I will have to avoid LR forums before that happens and not ask the price when purchased  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Assuming I buy another one, it will be second hand again. Not going to pay new car prices for second hand car quality... 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Moved post to Muddy's PHEV post Gone - 2008 Stornoway Grey RRS 2.7 TDV6
Gone - 2009 Buckingham Blue RRS 2.7 TDV6
Gone - 2010 Alaska White RRS 5.0 V8 Aspirated
Gone - 2017 Chawton White RRS 5.0 V8 Supercharged
Current - 2010 Java Black RRS 5.0 V8 Aspirated
Current- 2024 RRS P400 SE Dynamic

Last edited by BKHK on Sun Oct 09 2016 9:38pm. Edited 1 time in total

RRSTDV8 wrote:

But a lot of the issues are in the standard kit areas - saggy leather on the seats, creaking seats, poorly painted brake calipers, the list goes on.

LR are still driving for profit before quality these days. That was ok when the vehicles were agricultural in nature (even the early Range Rover was agricultural in reality) because people didn't expect limousine levels of quality. LR now build off-road capable limousines and they must get the quality issues sorted. At some point even those who must have the right badge on their car will get sick of the issues. Then LR will suddenly hit the buffers. Mercedes have been here and can tell LR how much effort is required to get their reputation back.