Paul,
Gutted you haven't got the car back and your continued problems with the dealer the car is with.
It is so frustrating when they tell you lies when all you want is your car back with the problem fixed.
Let's hope the dealer principle sorts this for you.
On a plus note my car has had a long run this weekend and didn't missed a beat

Pleased that yours is now ok Steve

In a funny sort of way I can accept that delays happen, what I can't accept are the continuous lies.

Unfortunately I don't have a great deal of faith in the Dealer Principal. I was sat in his office just over 2 weeks ago going through all of the details of my recent experiences with the dealership's after sales offerings so you would have thought that they would have been wanting to show that those were just blips (as explained by him) and not the norm as it now appears to be.

I agree with Jason's post that they don't care since they can sell every car built without any effort but hopefully, for this particular dealership, eventually what goes around comes around.

Finally have it back and hoping that the problem is now resolved, will know in 2 weeks time when we are due a 500 mile round trip.

Have to say I may have misjudged the Dealership Principal. He has personally kept me fully informed over the past few days and provided me with a full and honest explanation of where the failings have been within their own procedures. On picking up the car I was introduced to a person he has drafted in from another dealership to temporarily oversee the service side and put right the gaps in their procedures. Apparently I wasn't the only person to complain recently.

Great news you have the car back
everything crossed