I have just listened to a very interesting item on You and Yours on R4 regarding new consumer laws coming into force tomorrow that have very big implications for car buyers and their rights. If I have understood it correctly, now you can demand a full refund of monies paid or a replacement vehicle within 30 days of purchase regardless of the fault, if outwith the 30 days then the dealer gets 1 (one) attempt to fix it within the next 6 months or you can demand your money back. Land Rover dealers and Land Rover is going to have to up their act on quality control and checking out cars before delivery I fear............. you can listen to it again on the Radio iPlayer and point out that I have misundetstood the new regs! The idea is to get around the continual returning to a dealership that some car buyers have been having with less than perfect new or used cars.

You should be able to find the programme here http://www.bbc.co.uk/programmes/b06d8h10 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
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2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Have not listened to it yet, but if it's as you understood it then it is a very welcome change to protect consumers who are handing over vast sums of hard earned money, only to be having considerable problems so soon into ownership.  2003 BMW M5 - 5 Litres of V8 Optimax Slurping Goodness in Carbon Black

2013 SDV6 HSE Black Edition- Orkney Grey with Ebony & Ivory. LR Facelift RAI, Genuine G4 Expedition Rack, 4x Warn SBD-160 Spotlights, Warn 9.5XPS Winch, Mantec Underbody Protection and Sump Guard, Full Easy Lift Suspension Module, LR Light Guards, Light Force HTX230 Hybrid spotlights, 18” Compomotive PD1881 on 265/65/18 BF Goodrich KO2, ARB fridge, TuffTrek awning 😎

On you link it starts from 26 mins if anyone wants to hear it

If the car is faulty upto 30 days after you get it you can ask for your money back.
If its over 30 days and less than 6 months they get one chance to repair the car if you are still then not happy you can ask for a refund but it might be a partial refund due to use of the car.

Perhaps this should be in the LR Customer Relations forum

They may need to increase the customer refund waiting area...

It amy also add to delivery times due to higher degree of QA/QC surveillance!

Old Jock 2018 (MY19) Jaguar F-Pace R-Sport 300PS Petrol in Caesium Blue with many bells and whistles.
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I wonder if this new law also applies in the Undemocratic State Of Sturgeon aka Scotland now we have a government here that is determined to kill off anything that comes out of Westminster unless they get millions of pounds for taking it? 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

JOCK55 wrote:

It amy also add to delivery times due to higher degree of QA/QC surveillance!

Old Jock

Tim in Scotland wrote:

I wonder if this new law also applies in the Undemocratic State Of Sturgeon aka Scotland now we have a government here that is determined to kill off anything that comes out of Westminster unless they get millions of pounds for taking it?