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PAS Member Since: 30 May 2014 Location: kent Posts: 70 ![]() ![]() ![]() |
oh |
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Paddi Member Since: 06 Jul 2012 Location: Hertfordshire Posts: 1563 ![]() ![]() ![]() |
^^^ yes ditto
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steve2026 Member Since: 30 Dec 2009 Location: Glos UK Posts: 122 ![]() ![]() |
How are they coming up with the "drive on" theory.
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RRSMike Member Since: 01 Oct 2014 Location: Fife Posts: 32 ![]() ![]() ![]() |
I have logged a complaint with them first to see what they come back with, then if I am not happy with that response I will be speaking to the Financial Ombudsman next and potentially seeking legal advice if it's still not resolved.
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Paddi Member Since: 06 Jul 2012 Location: Hertfordshire Posts: 1563 ![]() ![]() ![]() |
That's the way to deal with it - take them on!
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Dhups Member Since: 15 Sep 2013 Location: Essex Posts: 183 ![]() ![]() ![]() |
Hi Mike
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RRSMike Member Since: 01 Oct 2014 Location: Fife Posts: 32 ![]() ![]() ![]() |
It has a full dealer history, last one done 4000 miles ago in October. WD had an independent inspection carried out on the car before issuing the warranty also. After reading all the positve reviews on here for WD I thought they were a good honest company who wouldn't try to wriggle out of genuine claims.
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Ian J Member Since: 11 May 2015 Location: Midlands Posts: 10 ![]() ![]() |
That's where your argument should be centred on as you pulled over as soon as safe to do so and in view of the nature of the problem they would surely have difficulty in proving otherwise |
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Timf Member Since: 27 Feb 2010 Location: East Anglia Posts: 312 ![]() ![]() ![]() |
Really sorry too, Mike. As a TDV8 driver who has had the WD warranty for three years for the very reason that the turbos are big bucks if the blow, I'll be following this thread closely. As others have said, I'd have hoped its impossible for WD to wriggle as naturally you'd have to have driven a few yards at the least to find a safe spot. If the turbos blew at 70mph in the fast lane it would be a good half mile before you'd safely be able to pull over - and they surely cannot say that's excessive 'drive-on'? |
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steve2026 Member Since: 30 Dec 2009 Location: Glos UK Posts: 122 ![]() ![]() |
Personally I think they work on a percentage, say the same to all their claimants, then hope that a certain percentage just take it on the chin and pay up, whilst the others who dare question them are in the minority.
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RRSMike Member Since: 01 Oct 2014 Location: Fife Posts: 32 ![]() ![]() ![]() |
I have logged my complaint with the Ombudsman, however Warranty Direct have 8 weeks to get back to me with a final written answer before they can investigate.
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Dhups Member Since: 15 Sep 2013 Location: Essex Posts: 183 ![]() ![]() ![]() |
8 weeks is the maximum hopefully they will come back quicker...maybe give them (WD) a call and say that you will either get it repaired and bill them or hire a car and bill them (if you succeed). see what they say. |
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Gornal Hills Member Since: 10 Nov 2014 Location: Dudley Posts: 380 ![]() ![]() ![]() |
Ouch ! that's an awkward one I also would have thought you would have been safe with that one, I have a Sytner warranty with mine, I hope it lives up to my expectations should I need it |
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RRSMike Member Since: 01 Oct 2014 Location: Fife Posts: 32 ![]() ![]() ![]() |
Got a reply from Warranty Direct and they are standing by their initial conclusion. A total joke.
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