Has anyone here had any dealings with Guy Salmon LR at Northampton since they replaced Hartwells?

Jim

Yes plenty of experience and you don’t want to know. !!!

Holy thread resurrections Batman!...... I posted this 6 years ago!

Well after buying 4 new cars from them since my post it is now time to part company. Sadly the Dealer Principle who set the site up for Guy Salmon moved on to the Coventry site around 18 months ago. Since then the Northampton site has gone steadily down hill, with all the “good” sales and service staff leaving, or being pushed, and replaced with the new DP’s golfing and drinking buddies.......

If you want to look at your options when it comes to your next Land Rover / Range Rover purchase I would suggest that you contact “Adam” at Guy Salmon Coventry. He is a cracking guy and will bend over backwards to help you.

Jim

Rowdie, who did you used to deal with there? I always bought my cars through Susie.

Jim

Hi Jim, that's really useful as not to far away. My experience is quite shocking. The last 5 times my car has been in for service, every time is come back with a fault it didn't have before. 3 times ago it broke down 7 miles after it left, the time before last the service light came on 2 miles after they had had it for 6 weeks to replace a turbo, and the most recent time it came back from the service light issue, explained to me as I have been driving the car wrong and it needed another oil change after only about 2000 miles, it broke down on the M50 exactly one week, and about 150 miles after it was in the dealers. The recovery land rover dealer said the TURBO pipe has just fallen off in the engine bay..

Still at least the DPs golf handicap might be getting better ! I have asked to speak to him no less that 4 times and no response.

Bloody hell! That is shocking service!

The DP is a guy named Oliver Mann. I would jump above his head and send a complaint to the area Director Steve Gough. I will see if I can dig out his e mail for you. It is shameful how he has mismanaged the Northampton dealership.......😡

The Sytner Land Rover dealership in Coventry is now run by a fantastic chap, Alex Scott, who was the old DP at Northampton. A cracking guy who treats every customer as if they were the most important one that the business was dealing with.

Adam Brightmore is the salesman you want to deal with. He has been mentored by Alex and is very customer needs focused.

Jim