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MAW

Member Since: 06 May 2006
Location: Lincs
Posts: 3104

2012 Range Rover Sport SDV6 HSE Orkney Grey

So we have reps here from Stratstone Heathrow and Nottingham now do we... More ought to follow feedback here and improve where required as a result. The forum isn't used for witch-hunting but is used by enthusiastic CUSTOMERS amongst others to try and resolve frustrations that dealers often do not...

Wed Feb 28 2007 10:52am

lucabia

Member Since: 28 Nov 2006
Location: London
Posts: 14

MAW are you saying that we should not be on the site? I was told by a customer of mine that I should look at this site, I wrote on here to see where we could improve on obvious flaws and see where we could improve. Thats all. I also left information on new 08my, are you saying I shouldnt have left that as well? Car Sales executive @ Stratstone Land Rover Heathrow, was told about this site by a customer of mine.

Wed Feb 28 2007 12:32pm

Kaine

Member Since: 26 May 2006
Location: Hills of Shropshire
Posts: 8902

Wed Feb 28 2007 12:35pm

Very Annoyed
Site Moderator

Member Since: 23 Aug 2005
Location: bat-wielding monkey-spanking tough-love zero-tolerance Euro-sceptic moderator - So just watch it!
Posts: 19459

My view is that EVERYONE is welcome. Together we can work towards a LR Utopia! Far better that people involved in the LR business tell us who they are rather than hide. 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.

WINNER - 2009 ï¿½Idler Of The Yearï¿½ Award
Runner Up - 2009 ï¿½Just Doing What Itï¿½s Designed To Doï¿½ Award

DO NOT CLICK HERE!

Wed Feb 28 2007 12:37pm

Kaine

Member Since: 26 May 2006
Location: Hills of Shropshire
Posts: 8902

Very Annoyed wrote:
My view is that EVERYONE is welcome. Together we can work towards a LR Utopia! Far better that people involved in the LR business tell us who they are rather than hide.

i agree

Wed Feb 28 2007 12:46pm

MAW

Member Since: 06 May 2006
Location: Lincs
Posts: 3104

lucabia wrote:
MAW are you saying that we should not be on the site? I was told by a customer of mine that I should look at this site, I wrote on here to see where we could improve on obvious flaws and see where we could improve. Thats all. I also left information on new 08my, are you saying I shouldnt have left that as well?

No No - misread - I am welcoming it but verifying that you both were as appeared - if we had more dealer presence you may be able to relay frustrations on fair matters leading to more satisfied customers and better product.

Get this site listed internally where ever possible - I think its a superb source for LR if they wanted to use it...

Welcome!

Wed Feb 28 2007 2:06pm

MAW

Member Since: 06 May 2006
Location: Lincs
Posts: 3104

Oh ... and just to add I wish Stratstones had been reading the thread when I started it - I bought my vehicle from Heathrow and follow up was appaling - keen to take cash but not so keen following up with problems...

Wed Feb 28 2007 2:08pm

shmoogle

Member Since: 07 Sep 2005
Location: ... and for every sprinkle I find, I shall kill you!
Posts: 24350

I agree - my wife's FL came from Stratstones Mayfair... and they were terrible too. It's all too common a theme across the entire franchise. But it does seem that things may be changing and that can only be a good thing.

I think it's excellent that dealers should be able to comfortably post here. Let's not forget that even though a franchise may have a less than fantastic reputation, it's not likely to be the fault of the person who's been kind enough to register and partake here. I'd be disappointed to see forum members being directly rude to dealers in that respect.... it's a two way street, after all.

2009 Outstanding Contribution Award - Joint Runner Up
2009 'Tech-Head Of The Year' Award - Runner Up

Like it here? Then Donate to RRSPORT!!

Wed Feb 28 2007 2:12pm

MAW

Member Since: 06 May 2006
Location: Lincs
Posts: 3104

lucabia - out of interest what is your employers view / guidance on you posting here? I hope I had not offended in earlier post as that was not intention...

Wed Feb 28 2007 2:37pm

Josh

Member Since: 24 Dec 2005
Location: Here, there and everywhere
Posts: 2054

IMHO All Dealers are most welcome.

My car is serviced at Stratstones at Newport Pagnell. I have always found the Service dept very helpful and courteous. I firmly beleive treat people with respect and you will get like treatment back.

I can't comment on sales because the car didn't come from them. TDV6 - gone
TDV8 - gone
Audi Q5 3.0 Tdi Sline wef 6/11/10

Wed Feb 28 2007 3:11pm

highbridgeflyer

Member Since: 06 Aug 2006
Location: Midlands
Posts: 113

MAW wrote:
lucabia - out of interest what is your employers view / guidance on you posting here? I hope I had not offended in earlier post as that was not intention...

As far as im aware this site and D3.co.uk are approved. I personally have been posting on here and on D3 before I joined Stratstone. That was when I was an instructor for the LRE. Both forums are a great re-source and a credit to it's membership.

All feedback is great. It helps to understand the needs of you the customer. I inturn use it to try and educate my fellow team members.

We all love the brand, thats why we are here, but im not here to 'towt' for business. I will let the reputation of my dealership do that.

Keep the feedback coming guys

Wed Feb 28 2007 9:10pm

MAW

Member Since: 06 May 2006
Location: Lincs
Posts: 3104

Josh wrote:
IMHO All Dealers are most welcome.

My car is serviced at Stratstones at Newport Pagnell. I have always found the Service dept very helpful and courteous. I firmly beleive treat people with respect and you will get like treatment back.

I can't comment on sales because the car didn't come from them.

And I totally agree on respect front but when issues have dragged on for months and you are being fed lie after lie respect is quickly and quite rightly eroded... I am not anti dealer but I am anti idiot - I dont employ staff that treat customers that way and I dont expect it of others,

the moneys not faulty why should the goods or services be...

Wed Feb 28 2007 10:51pm

leedsunited

Member Since: 04 Aug 2008
Location: Selby
Posts: 1368

2008 Range Rover Sport TDV6 HSE Java Black

Very Annoyed wrote:
I live nearish Heathrow - what sort of discount on sevice will you give senior members like me?

Dont you dare do that, i was so bold as to suggest on my post for some side steps that i could save £20 through buying from Yeovil only to find myself villified and switfly moved to off topic under UK versus Australia and almost guilty of starting another war for the ashes!!!!!

Tue Aug 19 2008 3:21pm

shmoogle

Member Since: 07 Sep 2005
Location: ... and for every sprinkle I find, I shall kill you!
Posts: 24350

The thread had gone off topic, which was why it was split and moved

2009 Outstanding Contribution Award - Joint Runner Up
2009 'Tech-Head Of The Year' Award - Runner Up

Like it here? Then Donate to RRSPORT!!

Wed Aug 20 2008 8:58am

leedsunited

Member Since: 04 Aug 2008
Location: Selby
Posts: 1368

shmoogle wrote:
The thread had gone off topic, which was why it was split and moved

You've missed my point

Thu Aug 21 2008 11:33am

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