When LR cant fix it!!

I bought a 3 month old AB from Town & County (T&C) in Aberdeen in December 2011. The Park Heater/Remote Climate Control would not work in manual mode as in my previous thread - http://www.rrsport.co.uk/forum/topic27018.html?highlight=

The car has been in and out on many occasions to fix this with Land Rover giving quite poor support to T&C who have pulled out all the stops to help. LR have suggested changing various parts and modules on each occasion but refused to supply a definitive set of operating instructions. The manual just states it can be operated manually on the sat nav screen. Well it cant and they dont want to help.

This week saw the biscuit being well and truly taken! LR advised T&C to close the job ticket and advise the the customer that as per the manual LR "reserves the right to change specification without notice".

This situation amazes me as I am a MY11 and LR asked T&C to use MY12s to check if they were the same as mine - they were! I suspect this heater may also be an option in the Disco4s?

So, long and short of it? If you cant fix it, change the manual/brochure!!!

OK a £72k car and only the heater not working; but its that lack of attention to detail that kills reputations. The AB is supposed to be the flagship of the RR Sport fleet!! How it can be that no one at LR knows how this heater operates beggars belief!! And then to treat a customer like this?

If I had bought this new it would now be returned as the number of times its been in to repair this fault is unacceptable.

T&C have been absolutelty excellent trying to help but LR Customer service is utter SH TE

Maybe time to bite the bullet and change marques  Now - MY11 RRS Autobiography TDV6, Orkney gray, tints, steps, daylight running lamps and allllll the toys!!!
Ex- RRS HSE TDV6 07 Java Black, bi xenon, corner lights, side steps, tints, cool box, smoke side repeats, chrome "sport" boot sill
Ex - Audi A4 Cab 3.0TDi Quattro
Ex - Freelander2 SE TD4
Ex - CRV Auto

Terrible Customer Service again from LR - I would pursue this through credit company if you have one and consumer direct

I have the knocking suspension and conti tyre wear but LR say it is normal

Like you considering leaving the brand after 12 happy years - just bought a mini to replace my FL but I want to buy British so in a difficult position  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

muddywheels wrote:

I want to buy British so in a difficult position

see thats your problem, we can't build cars for

I have been very happy with all my previous LR's but my RRS and dealer service in recent years is my problem now  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

If i understand you the thing isnt working from the screen and LR are saying it shouldnt ? then just video it from someone elses and send it in would be my answer.

Im almost sure it should work from the screen and im almost sure its clear in the manual. Mike

2014 Facelift Discovery

Hi MSE
The thing is the manual is clear - it should work manually from the screen, but it only works sometimes and then only for 5 minutes and then shuts down.

The local dealer (Town & County) have done everything asked of them by LR technical and the fault is replicated in all their stock cars.

I think it is a software/firmware/ electrical power management issue but LR wont explore it further so its now a "specification change". Now - MY11 RRS Autobiography TDV6, Orkney gray, tints, steps, daylight running lamps and allllll the toys!!!
Ex- RRS HSE TDV6 07 Java Black, bi xenon, corner lights, side steps, tints, cool box, smoke side repeats, chrome "sport" boot sill
Ex - Audi A4 Cab 3.0TDi Quattro
Ex - Freelander2 SE TD4
Ex - CRV Auto

Steuart64 wrote:

Hi MSE
The thing is the manual is clear - it should work manually from the screen, but it only works sometimes and then only for 5 minutes and then shuts down.

The local dealer (Town & County) have done everything asked of them by LR technical and the fault is replicated in all their stock cars.

I think it is a software/firmware/ electrical power management issue but LR wont explore it further so its now a "specification change".

Hi Mike

thats really the issue - none of the cars T&C have fitted with it work correctly either so I cant video a working one  Now - MY11 RRS Autobiography TDV6, Orkney gray, tints, steps, daylight running lamps and allllll the toys!!!
Ex- RRS HSE TDV6 07 Java Black, bi xenon, corner lights, side steps, tints, cool box, smoke side repeats, chrome "sport" boot sill
Ex - Audi A4 Cab 3.0TDi Quattro
Ex - Freelander2 SE TD4
Ex - CRV Auto

Well thats where its probably getting complicated...i dont have it on this one so i cant video it, sorry...but my only exposure with it saw it working as stated...maybe someone else with it on here can help you out Mike

2014 Facelift Discovery

Mike, what MY did you have the heater in? It will helpd the dealers as they can look at the tech spec in their records.

Im going to join the Disco sites and see if anyone there has had the same issue. Now - MY11 RRS Autobiography TDV6, Orkney gray, tints, steps, daylight running lamps and allllll the toys!!!
Ex- RRS HSE TDV6 07 Java Black, bi xenon, corner lights, side steps, tints, cool box, smoke side repeats, chrome "sport" boot sill
Ex - Audi A4 Cab 3.0TDi Quattro
Ex - Freelander2 SE TD4
Ex - CRV Auto

It was a 10 - but i doubt they can find on the system it because it was a Land Rover car.

Ill look up its reg Mike

2014 Facelift Discovery

Thanks Mike

Ive had a chat with the dealer and he will look for the same year RRS and grab its manual and if it has the system test it.

Many thanks Sir

Regards

Steuart Now - MY11 RRS Autobiography TDV6, Orkney gray, tints, steps, daylight running lamps and allllll the toys!!!
Ex- RRS HSE TDV6 07 Java Black, bi xenon, corner lights, side steps, tints, cool box, smoke side repeats, chrome "sport" boot sill
Ex - Audi A4 Cab 3.0TDi Quattro
Ex - Freelander2 SE TD4
Ex - CRV Auto