so i get a re-call for a problem with my brakes on my range rover sport. so i drop off my 50grand pride and joy to our prestigious land rover dealership, to get given a crummy ford mondeo courtesy car!!! now, i have no problems with ford as a brand, and it actually wasnt that bad of a car to drive, but to be quite frank, if i wanted on to drive one, i would have bloody bought one in the first place!!!!! of all the cars ive had, land rover were the only dealership to not give me similar car to the one im driving. When my Audi rs4 convertible broke down, i was given the best customer service of my life, and a brand new audi tt as a courtesy car. When the mrs's merc went in, we were given a newer version of the same car. my point is, it seems like its just land rover who dont know how to treat their customers. Now i understand that a like-for-like can be hard to accommodate, but at least give us the same brand of car in return. when we pay that extra premium for a car, we dont just do it because it looks good, but because we expect the best from the brand manufacturing the car.
Nottingham Land rover have poor customer care, their showroom looks like a second hand "del boy" shop, and boy do they rip-you off!!!

My next car will definitely not be a range rover!!!

Harry work hard.....play even harder

I have 2 dealerships within easy reach.

One is cheaper but has Fiesta's as courtesy cars

The other is more expensive but you get a FL2 as a minimum (sometimes a D4 if you're deemed "worthy enough"

I usually end up going to the more expensive garage  RRS gone
Audi SQ5...Gone Audi Q7 S-Line 240 3.0TDI Gone
Audi A6 Allroad Sport 270 3.0TDI

A FORD FIESTA!!! thats actually a joke!!! i was beginning to think that maybe i was being a snob by complaining about this matter, but now i know your prepared to pay extra just to ensure you get a decent car in return!!! Landrover really do treat their customers as if they have only just bought a £200 metro!!! makes me laugh!!! work hard.....play even harder

I bought a brand new landcruiser some years ago and they gave me a starlet courtesy car

I have a friend who sells chemicals to farmers and needs a 4x4 and they gave him a fiesta - he warned them so took it back with mud up the doors and in the wheel arches  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

I can understand your point to an extent, but once u hit a certain point in the market it becomes non cost effective to supply brand cars. My local dealers doesn't have many courtesy cars but the ones they do have are Discos if i remember correctly. I would be a bit disappointed if dropping my car off and was assured a courtesy car to find it was a mondeo but it would get me from A to B in the interim and is much better than having to get public transport.

For the price of a range rover sport u could supply 3 mondeos or 5 fiestas, thus having more cars to offer to customers.

Buy a ferarri u think they will give you one back as a courtesy car ?

a cars a car, you cant really expect your garage to have a fleet of RRS on beck and call for servicing, one or two as demo car or each model, i would say is about normal, then a handful for freelanders as service cars.

Or at a minimum a few base Jaguars to keep with in the company, but then that opens up a can of worms and you could end up with a TATA Nano or something

The thinking used to be by loaning the next model up you made the customer think about an upgrade - but I guess now we are in a recession

Just minute didn't I hear land rover are having a record period and about to take on 3000 extra staff to cope with demand  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

I used to always get Disco3's or RRS when my car was in when it was serviced at York, but now i get it done at Leeds i get the next model down, but sometimes have to wait a little to get it booked in with a car

My garage is the same thats if you can even get one the last time they offerd me a merc c class not exactly great for the brand.

I also find this approach by LR dealers very poor and gives out a negative image.

Most dealers want to give you one of their own marque cars as it is a way to get you to trade-in for a newer or different model - but not my local LR dealer.

I took in my brand new FL2 a few years back and got a 1 litre VW Polo

When I had BMWs, I would get a choice between a BMW or Mini Cooper S (once I got a convertible) !

Our current Audi, we get a choice of Audis ranging from a TT to an A1 (but unforunately not an R8 ).

When I take my Porsche in, I get a choice of Porsches up to a year old.

Everytime, I come away happy with the service and thinking of buying a version of the car they lent me.

I think LR are missing a trick here. Proud owner of a 2008 TDV8 HSE.....and an Audi A3 2.0T DSG Cab and a Porsche 911 Turbo (Mercedes W208 320 CLK and Mercedes W124 E220 Estate now gone)

"RR Spy", i think you just nailed my point exactly!! i left LR feeling disappointed, and like a second rate customer. if we work hard to buy something like an LR, then we expect HIGH LR standards to go with their HIGH LR PRICES!!. Problem is, i dnt really think LR see their customers as worthy of this. Audi, Mercedes, and many other leading brands can manage to give their customers nice Courtesy cars, regardless of whether its economical or not. if we were sooooo bothered about being economical, i dnt think anyone would by a LR!!! work hard.....play even harder

harry_singh wrote:

"RR Spy", i think you just nailed my point exactly!! i left LR feeling disappointed, and like a second rate customer. if we work hard to buy something like an LR, then we expect HIGH LR standards to go with their HIGH LR PRICES!!. Problem is, i dnt really think LR see their customers as worthy of this. Audi, Mercedes, and many other leading brands can manage to give their customers nice Courtesy cars, regardless of whether its economical or not. if we were sooooo bothered about being economical, i dnt think anyone would by a LR!!!

Good point about Porsche

When I had mine, they always gave me another Porsche as a courtesy car (and always the model they thought I might "upgrade" to) RRS gone
Audi SQ5...Gone Audi Q7 S-Line 240 3.0TDI Gone
Audi A6 Allroad Sport 270 3.0TDI

I've booked my RRS in for some warranty work (hopefully it'll be covered anyway!). Need a car so I'm having to wait 2 weeks for a slot when they have a car available!

Oh, and they're charging £15 for the car for the day! It'd better be something very nice or I shall not be impressed... 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

i dont understand how they are charging you!!! thats surely unfair for work carried out under warranty!!? i wouldn't get your hopes up to high for a decent courtesy car, by the sounds of it so far, LR are TIGHT!! and i mean that in the cheap sort of way! work hard.....play even harder