Just had a viewing card issue telling me to contact Sky. Nice chap went through a fix - software update comes up and he says to me "it will take about ten minutes and you will lose all your recordings"!!!!!!!!!!!!

I asked if I could have backed them up and he said "No"

So I reply that I have paid to watch sky and now lost the programmes I have technically paid for. Reply? "Yes"!

OK Says I want to cancel sky and go by a freeview recording box - "No problem Sir I will put you through to cancellations". "Sorry Sir there is a 20 minute wait" I ask if I can do it online "No Sir, just on phone".

So now I am paying an 0844 tariff to cancel for well over 20 minutes or is it a ploy to make money and put me off waiting?

What a load of S te!! Pay to view but cant keep recordngs (bring back VCR!!) - lose the recordings I have paid for - and pay to tell them to P ss off!!

Is it me??????? Now - MY11 RRS Autobiography TDV6, Orkney gray, tints, steps, daylight running lamps and allllll the toys!!!
Ex- RRS HSE TDV6 07 Java Black, bi xenon, corner lights, side steps, tints, cool box, smoke side repeats, chrome "sport" boot sill
Ex - Audi A4 Cab 3.0TDi Quattro
Ex - Freelander2 SE TD4
Ex - CRV Auto

Couldn't you just have said that you won't insert the new card & do the update till you have watched
the recorded programmes you wanted to? 2013 Discovery HSE Luxury - 3.0 SDV6 - Santorini Black
2013 Evoque 5 Door Pure Tech SD4 - Orkney Grey with Panoramic Roof (Mrs E's new baby)

GONE - RRS - 3.0 TDV6 HSE - Santorini (2010)
GONE - RRS - 2.7 TDV6 HSE - Java Black (2007)
GONE - Porsche Boxster S - 3.2 - Black

Steuart64 wrote:

Is it me???????

probably.....you are Scottish

Joking aside I have had exactly the same.....was annoying, but I kept Sky.....only had that 1 problem in 6 years

Breath in very deeply.......ah resume normal position of calm ..... 

You might want to try one of the Geek sky forums...its where their technical team get some answers...they may have a work-around Mike

2014 Facelift Discovery

If I emember right without going to the box and looking, I'm sure there's a copy button comes up in the SKY+ planner. I'm sure you can copy stuff of it but never bothered looking into it Current, M135i in Estoril Blue with more extras than the cast of Ben Hur.

535d m-sport Platinum grey and a few extras.... Gone

X5 3.0 sd in Space Grey, 20's, Dynamic Pack, Memory Pack, Media Pack, Tow Pack, Rear DVD, Panoramic Sunroof, Steps, 7 Seat Pack, Reversing Camera with moving lines, programmable park heat, etc etc etc - Gone

Range Rover Sport Santorini, privacy, dvd, towpack GONE!!!

Didnt get a chance Endjin - no card was put in, just the instructions to follow!!

4WD - It is SkyHD not a Sky+

Well just off the phone - over an hour - they did call back.

Solution? Take out our broadband/phone package!!!!!!!!!!!!!!!!

Not the right answer sunshine!! Cancel my account!!

Much postulating and then "how can we help you?" Easy - give me the equivalent viewing for the programmes lost - 2 months at £61!!

Cough cough splutter - "cant do that sir", background chat......... "how about 50% discount for 6 months?"

Quick head calc (better than I asked for) - Bit hand off and took the extra!!!

But why oh why does it need this hassle to get service???????????

PS Didnt do the BB/Phone deal!!! Now - MY11 RRS Autobiography TDV6, Orkney gray, tints, steps, daylight running lamps and allllll the toys!!!
Ex- RRS HSE TDV6 07 Java Black, bi xenon, corner lights, side steps, tints, cool box, smoke side repeats, chrome "sport" boot sill
Ex - Audi A4 Cab 3.0TDi Quattro
Ex - Freelander2 SE TD4
Ex - CRV Auto

Get rid of the Sky, get rid of the telly (buy a really good monitor so you can still watch Dvd's or use what I use - an Mac27" HD PC) and spend the money saved on a better BB account and then watch everything online on the BBC/ITv/Ch4 websites. Unfortunately you will still need to buy a TV licence to watch BBC on the internet or if you have hybrid TV on the car. I cope very well with the above set-up and pay plusnet £20 a month for enhanced downloading volume and if I exceed that then they charge an extra £5 for 5gbs 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Would do but my PC has gone kaput - no HDMI output, no sleep cut off and totally misbehaving since I got W7 service pack and I am an Ordnance Engineer not a PC geek (no offense to geeks mind)!!! Now - MY11 RRS Autobiography TDV6, Orkney gray, tints, steps, daylight running lamps and allllll the toys!!!
Ex- RRS HSE TDV6 07 Java Black, bi xenon, corner lights, side steps, tints, cool box, smoke side repeats, chrome "sport" boot sill
Ex - Audi A4 Cab 3.0TDi Quattro
Ex - Freelander2 SE TD4
Ex - CRV Auto

Well just blow the bloody doors off it then.........................  Current, M135i in Estoril Blue with more extras than the cast of Ben Hur.

535d m-sport Platinum grey and a few extras.... Gone

X5 3.0 sd in Space Grey, 20's, Dynamic Pack, Memory Pack, Media Pack, Tow Pack, Rear DVD, Panoramic Sunroof, Steps, 7 Seat Pack, Reversing Camera with moving lines, programmable park heat, etc etc etc - Gone

Range Rover Sport Santorini, privacy, dvd, towpack GONE!!!

cancel the DD and email them advising you've cancelled and they can come and collect the hardware - make sure you power it down though and don't use it.

Just checked after believing the Sky Tech and all my recordings are there!!!!!!!!!!!!!!

50% discount AND my recordings - PRICELESS!!!!!!!!!!!!! Now - MY11 RRS Autobiography TDV6, Orkney gray, tints, steps, daylight running lamps and allllll the toys!!!
Ex- RRS HSE TDV6 07 Java Black, bi xenon, corner lights, side steps, tints, cool box, smoke side repeats, chrome "sport" boot sill
Ex - Audi A4 Cab 3.0TDi Quattro
Ex - Freelander2 SE TD4
Ex - CRV Auto

Steuart64 wrote:

Just checked after believing the Sky Tech and all my recordings are there!!!!!!!!!!!!!!

50% discount AND my recordings - PRICELESS!!!!!!!!!!!!!

Love it.... That'll teach them to have no tech skill at all and rely on Monkeys reading off of a scripted help desk system! GREAT RESULT M8  2013 Discovery HSE Luxury - 3.0 SDV6 - Santorini Black
2013 Evoque 5 Door Pure Tech SD4 - Orkney Grey with Panoramic Roof (Mrs E's new baby)

GONE - RRS - 3.0 TDV6 HSE - Santorini (2010)
GONE - RRS - 2.7 TDV6 HSE - Java Black (2007)
GONE - Porsche Boxster S - 3.2 - Black