I spoke to my local dealer today to book the vehicle in for warranty work as there are two problems, first one a intermittent error message advising of "Transmission Problem, limited gears available", followed by "Park Brake Fault" and the other issue is that the glass part of the tailgate wont open.

Anyhow they have arranged for it to be booked in and after I enquired as to the availability of a courtesy car they changed the booking to a week later, (which I am not too bothered about), and advised that it is a mini, again not too concerned for a day, however they then advised that there is a £10 charge !!!

I know £10 is nothing but is this standard for LR dealers to charge ? In my past experience with Audi for example they never charged a penny and usually gave you like for like or better !!!

Not the cost more the principle that is slightly annoying !!

Hi
VW charged me the £10 and said it was to cover 'insurance', LR charge me nothing but i am insured throurgh LR maybe thats the difference  MY10 3.0 TDV6 HSE, Zermatt Silver, 20" Diamond Turned Alloys, Factory Privacy Glass, Premium Leather, Contrast Stiching, Side Steps, Etc

Gone 2006 '56' 2.7 TDV6 HSE, Zermatt Silver, 20", Side Steps, Brembos, Dynamic Pack, Etc

VW Transporter, 19" Rims, T32 170 BHP, Lowered

Nope - never encountered a courtesy charge - question it!!!! You should be paid for the day to drive a mini

Which Dealership is it MY10 3.0 TDV6 HSE, Zermatt Silver, 20" Diamond Turned Alloys, Factory Privacy Glass, Premium Leather, Contrast Stiching, Side Steps, Etc

Gone 2006 '56' 2.7 TDV6 HSE, Zermatt Silver, 20", Side Steps, Brembos, Dynamic Pack, Etc

VW Transporter, 19" Rims, T32 170 BHP, Lowered

I have been at dealer recently and got as a courtesy car a FL2 and was given an option, to pay £11.50 for insurance or not...
Since I do not pay any service charges I wasn't much bothered about it. But you are right, it should be absolutely free on a like for like basis...
Though, LR is different in more occasions to other OEMs so why not in this as well???

It's Guy Salmon, Stockport.

Booked it there for convenience really.

check your insurance policy it normally states that you are entitled to drive any loaned car or courtesy car with your policy it happed to me just showed them my insurance cetificate and no charge bmw do the same just another way to get money from you m8

Charles Hurst charge £15 a day - and my car is in for warranty work!

Its madness !!

If it was a luxury and in for some self inflicted damage repair then fine but its not, its still under warranty and causing me inconvenience by becoming faulty - and I get charged for the privilege !!

What next ? May think twice about test driving a vehicle in the future in case they charge for that

They didn't for me

normally laughing out loud and asking them to sort something out helps when faced with these comments

I know a few charge now (BMW, Merc and LR)

But i like it when they say so how will you be paying for the car

I wont i have my own i insurance (it's worth the £5k a year just to see the look ) RRS TDV6 Gone but still around
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Unacceptable!

I am at present in a RR Vouge TDV8 while my car is for repairs and it wont cost be a penny part dfrom fuel

I have never in 20 years of motoring been asked to contribute towards the cost of a courtesy car

Friend used to be a customer service manager at a certain RR dealership (as in Rolls not Range) in London, he used to state that they would not demean their customers by offering them loan cars

told me some great horror stories of Rollers/Bentleys being dropped from a great height off of hoists, and on the odd occasion on top of others always one of the most difficult phone calls he had to make  Another Pommie Bar Steward down under

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The policy of the local LR dealer is that if you bought a new car from them then you go to the head of the queue for a free loaner, if you are a good customer but didn't buy a car then you are 2nd in line, if you are a first time just for a service type customer then you may be asked to pay! In these straightened financial circumstances for dealers running a fleet of courtesy cars is a mighty expensive hobby and they have to buy the cars from LR or whoever before they can put them on the fleet - they are not "demo" cars. I do not consider it unreasonable to have to make a small payment for a loan car. CHPR offered me one in October when my own car went to them from Scotland for a service - even though there was a small charge I didn't need a loaner in central London and had nowhere to park it overnight anyway. To me it's often better to be taken home or to the nearest station/ bus depot whatever than to have a loaner for the day and many dealerships are quite happy to shuttle you to work or the local station and collect you at the end of the day - they don't have to tie up loads of money in a fleet of expensive courtesy cars. What I do object to with loaners is getting a dirty car reeking of cigarette smoke which has happened. I have also as a result of having a loaner then bought the same car from a dealer because I have had a "free" all day test drive. I bought a Disco2 and my Freelander as a result of having them as loaners 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
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2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Last edited by Tim in Scotland on Tue Jan 27 2009 9:23am. Edited 1 time in total