Hi all, I bought my 2010 RRS HSE on 19/07/2021 from a dealer and pretty much had a few issues with the car from the get go, first issue was that the car would go into limp mode every time i set the cruise control, secondly was the dreaded bonnet catch fault and alarm going off every 5 minutes because of this, also was a horrible squeaking coming from the left front wheel.

To be fair to the dealer he was brilliant and sorted the problems out but was without my car for two weeks while he did this.

The dealer gave me a three month warranty and around the last week of the warranty period i noticed a small oil leak coming from the rear of the car, i phoned the dealer and he said not to worry about it and that they would sort it when i go the car to them, it then took me close to a month to get the car booked in to their workshop, as they were very busy but again assured me they would get to the bottom of the leak.

I dropped the car off today for them to do a gearbox service which i am happy to pay for but they then called me and said that the leak is coming form the anti roll bar which will need replacing at a cost of around £1100 and that this would not be covered under warranty as wear and tear, I accept there was no leak when i bought the car but feel a bit miffed into why they say initially said they would sort it and now they've changed their mind. (cost of course)

Are they right in saying i will have to pay for this? just wondering as if thats the case i will take it somewhere else if i have to pay for it as i dont have that much confidence in his mechanic anyway.

I have proof of dates in regards to correspondence as i was speaking to the dealer on Whats app and have the conversation and timeline saved on my phone (reported the leak on 9/10/21 which was within the 3 month warranty period).

Any advice would be appreciated

Have a look at the Consumer Rights Act 2015;
https://www.themotorombudsman.org/knowledg...rights-act
Also, I would be surprised if the dealer can wriggle out of it if you reported the issue within his 3 month "warranty" period.
If you used a credit card, even for a deposit, you may also have recourse under S75 Consumer Credit Act 1974 if the warranty issue fails;
https://www.moneysavingexpert.com/reclaim/...purchases/

Thanks for your response, the only thing i will say is that, the "warranty" was verbal so i have nothing in writing saying that it would be a 3 month warranty, although i do have messages in our conversation talking about the 3 month warranty.

I will read the consumer act and then plan what to do next.

The whole 3 month warranty thing is a scam. Car dealers say it's a free warranty and then refuse stuff the day after the 3 months is up. They're conning people who don't know that the dealer has a liability that exceeds the limits of their supposed warranty.

I've heard people saying that they've had issues and the "warranty" has refused it as wear and tear. They don't realise that the dealer is making it up (used to be called "lying"). 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Starting to feel that way, just spoke to him and he said all he can do is give a discount on the labour if i pay for the parts, even offered to source second hand parts but i refused saying that defeats the object, although he did stutter a little when i mentioned the Consumer rights act 2015 and said there was no need to go down that road, so maybe i may have a case, like i said have proof that the fault was reported within the 3 month ""warranty"" period.

You need to use the rights you have to get the work done. His response to you mentioning the Act shows that he knows he hasn't got a leg to stand on. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Thanks for the response, i dont think Im going to win here, looking at the consumer act 2015 he said that up to 30 days i could of returned vehicle but within the 6 month period is down to his discretion and hes not willing to repair car unless i pay for parts, he says that when he sold it to me it had gone through MOT with no sign of leak hence he sold me a car fit for purpose and the leak even in the 30 day spoken warranty period was not his problem. So the burden would be on me to prove that car wasn't fit for purpose at time of sale which it wasn't because of other faults that he did go on to fix, but not the leaky roll bar which started leaking around 2 and a half months after i bought car.

Should I speak to a lawyer?

Thanks

Should I speak to a lawyer?

Going down that route, there is only one winner. The Lawyer
Try to get it solved amicably. Better with a face to face rather than phone/email. You may end up paying something (lets face it it was not leaking for over 2 months since you bought the car) & it was only a verbal guarantee. A lawyers fee isn't cheap even for writing a letter which may be ignored, then what, another lawyers bill. Plus what would be the job like if he is forced down the legal route. You may wait months before he has a slot to book it in.
Its fine for us keyboard warriors telling you what to do, but its your call. Personally, I would go in & speak with him Range Rover Sport (gone): Mercedes S63 AMG Coupe: 992 Porsche Carrera 4S: Range Rover Fifty P400e

If you have to pay to get it fixed, go to a specialist LR indie. At least then it's likely to get sorted correctly. His suggestion of using second hand parts tells me he's likely to do a "get it out of the door" job. If price is an issue, you can buy OEM anti roll bars for half the price of one in a LR box. 2012 SDV6 - it's missing a couple of cylinders
2008 TDV8 - it was a labour of love and is much missed

Tell him in writing you are giving him the option to fix it within the next 30 days then you will take it to a lr indie and the final bill will be filed as a claim through the small claims court, you then fill in the claim online with your local court and they send him a written notification to attend court which will cost him more in his time and he knows he would loose meaning he has to pay All the lr indie fees plus your court fee and all his time wasted when he could have got his mechanic to do it at half the cost of the Indie. Thats what i would do and im sure he will offer to fix it but if not atleast you can trust the Indie now going back to them i would have a trust issue anyway now. Thats my advice.

Thanks for the advice, think its best if I go and speak to him again, price not an issue so i will always fit genuine parts so just wanted to know my options before i went to an indie and got it done myself as not really happy in giving it to him to repair if i have to pay for it, maybe ill give him the option to go half on a repair using genuine parts at an indie and see what he says, ive been quoted £1060 all in from Maltings in Doncaster and from what i can tell they are pretty good at what they do.

Have you got any legal protection/advice on your house insurance, or union or professional body? If you do it's got to be worth a phone call to see exactly where you stand. If it's favourable, you have the option of paying for it yourself and claiming the cost back through the small claims courts which won't cost you the earth.
It really griped that dealers "self insure" with their own "warranty" which isn't and then try to fob you off.
Good luck!