I'm trying to set up my new RRS with the route planer app. When I sign in to the app on my phone I get the following message: "Sign in to your in car system and turn on the setting that saves your vehicle location".

I'm sure I have every setting turned on - any ideas?
Its very frustrating

Have you signed into the car? 2023 P440e SE Dynamic on order -cancelled

2022 HSE Dynamic P400e

2017 Discovery 3.0 HSE Silicon Silver Nimbus interior and a few extra toys SOLD

2013 HSE Black, Orkney Grey, Ebony Seats and Ivory Interior SOLD

2006 HSE

Plus a few other cars inbetween!

It may be unconnected, but I started having difficulty with the route planner app., and eventually resorted to uninstalling it and then installing it again. This cured the errors I was getting.

Yes, well I'm sure I have.
It has my name on the nav display and my profile. but wont sync anything either

See my post above, and also, have you tried syncing from a laptop or computer? When my app. failed to work properly, I could do things from my laptop but not my phone.

Ihave just deleted the app & reinstalled it - same problem.

Whgen I connect from my laptop it says I have no connected vehicle & tells me to log in from my vehicle. I have done that but still the same issue.

Am I missing something here? How should I log in from the car?
Thanks

May be a daft question, but have you had the original e-mail from the dealer which activates the registration in the first place? Have you tried deleting your account and re-entering it in the car? Have you downloaded the In Control Route Planner on a device other than your phone via landrover.here.com/index.php#home/0 and trying planning a route and syncing it to the car from that device?

Still having this issue and the dealer aren't being much help either.....any ideas?

Hi,

Have you set up your navigation account on the car - this is entirely separate from your In control account which allows you to control car functions remotely.

If the nav screen says "Hello xxxx" then you should be OK - you then need to log in with the same details to the nav app. DoNOT confuse the two accounts.

SWMBO has no problems with it on her D5, once we'd sussed out the above!

Scrumps Somerset - Where the apples do grow and the cider do flow!
2021 Defender 90 D250 HSE in Tasman with white roof.
24MY D300 AB - Verasine Blue - 😀
19MY SDV6 AB - Byron Blue - Gone
17MY D5 SDV6 HSE - Firenze Red - Gone
16MY SDV6 AB -Aruba Silver - Gone
13.5MY SDV6 "HSE Black" - Baltic Blue - Gone
10MY TDV8 HSE Galway Green - Gone
14MY D4 HSE in Scotia Grey - Gone
05 TD5 D90 CSW in Cairns Blue

imf73 wrote:

Still having this issue and the dealer aren't being much help either.....any ideas?