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paulL

Member Since: 20 Dec 2005
Location: Barcelona
Posts: 263

2013 Range Rover Sport SDV6 Autobiography Fuji White

TURBOCHIP customer care and aftersales issues

Guys,

I'm posting this as a heads up for anyone considering a performance upgrade for their RRS.

I am very pleased with the product itself. I had mine done 2 months ago. At the time, Chris from turbochip forgot to give me a receipt. I have repeatedly texted and telephoned him asking for this to be sent to me. I wouldn't normally be too bothered but my main concern is that when my car goes in for a service, they could put the ecu back to the factory setting. Chris ensures me that if it was to happen, he would perform the upgrade again. As I have no documentation or receipt I am concerned I will have no recourse if this was required.

Its only a minor thing but nevertheless its really very poor customer service! 2013 RRS SDV6 Autobiography Fuji White
2007 RRS TDV8 HSE - gone -
2005 RRS TDV6 HSE - gone -

Mon May 01 2006 9:22am

l

Member Since: 11 Jun 2005
Location: Valencia
Posts: 232

2006 Range Rover Sport TDV6 HSE Buckingham Blue

Paul I don't think it is in his interest to get a bad reputation and up until now I think yours is the first complaint about Customer service.I know he was in Australia for a while .I'm still waiting for him to come to Spain but we can never get the dates sorted. C'mon Chris this is not like you He assured me that if the dealer upgraded the software he would come to Spain and upgrade mine. Turbochips banner is on the page.Give him a chance. RRS TDV6 HSE BUCKINGHAM BLUE BLACK LEATHER INTERIOR RHODIUM TASMOD SILLS PARROT 3000 EVOLUTION WHITE SIDE REPEATERS RRPORT.CO.UK BROLLY & STICKER
HOW GOOD IS THIS CAR!!!!
8 YEARS AND STILL GETTING LOOKS

Mon May 01 2006 9:45am

Tim in Scotland

Member Since: 30 May 2005
Location: Driving along in my automobile
Posts: 17476

2013 Range Rover Sport SDV6 HSE Stornoway Grey

I know that up to the 21st April he was overseas.............. he was back in the UK on the 21st as he came to the factory visit.

Paul, I was going to have my car done but since the ECU reprogramme by the dealer my TDv6 has been transformed, both economy and performance -wise so I decided not to go ahead.................. 2020 Pangea Green 1st Edition D240 New Defender 110 is here and loving it
2018 Melting Silver Mini Countryman PHEV - soon to be replaced
2015MY Corris Grey SDv6 HSE Dynamic, the best car I have ever owned, totally reliable only a cou0le of rattles in 3 years, now no longer in my care
Also in my garage is a 1996 TDi300 Defender 90 County HT made into a fake CSW

Mon May 01 2006 10:00am

Robbie

Member Since: 12 Mar 2006
Location: Waiting for my old avatar to be allowed back... we miss her!
Posts: 73

Re: TURBOCHIP customer care and aftersales issues

paulL wrote:
Guys,

I'm posting this as a heads up for anyone considering a performance upgrade for their RRS.

I am very pleased with the product itself. I had mine done 2 months ago. At the time, Chris from turbochip forgot to give me a receipt. I have repeatedly texted and telephoned him asking for this to be sent to me. I wouldn't normally be too bothered but my main concern is that when my car goes in for a service, they could put the ecu back to the factory setting. Chris ensures me that if it was to happen, he would perform the upgrade again. As I have no documentation or receipt I am concerned I will have no recourse if this was required.

Its only a minor thing but nevertheless its really very poor customer service!

To add a little reasurance, when it transpired that my car had already been re-mapped (doh!) I got the cheque back, instantly, even though I had no receipt (I think they take chasis numbers). When I had an engine issue with my car (nothing to do with TC as it turned out) Chris from TC offered more support than my dealer, even offered to bring a new part to my house in an aid to identifying the problem.

When my car was re-mapped by my dealer (whilst TC was in Australia a couple of weeks ago) my car was re-mapped again on their return FOC.

I don't always give out a slab of beer to everyone. These guy's deserved it.

I hope you get the paperwork soon.

Regards,

Rob

Mon May 01 2006 11:08am

paulL

Member Since: 20 Dec 2005
Location: Barcelona
Posts: 263

Guys,

Don't get me wrong, I very rarely complain about anything. But, at the end of the day though, this is the purpose of forums like this.

Chris seemed like a good bloke to me when I met him and have no reason to doubt that he will not stick to his word. I would though, at least like a receipt to prove I have had the work done by him. 2013 RRS SDV6 Autobiography Fuji White
2007 RRS TDV8 HSE - gone -
2005 RRS TDV6 HSE - gone -

Mon May 01 2006 2:32pm

LRtuning

Member Since: 26 Jul 2005
Location: London and Melbourne
Posts: 403

2006 Range Rover Sport Supercharged Cairns Blue

Paul,

Paperwork has never been my strong point but I do always look after my customers if there are ever any 'problems'.

I know many companies that print receipts before the work is even done and when you have a problem never bother to return calls etc

Anyway, criticism accepted...just PM me and I'll sort your receipt via email

Sorry, once again Chips with everything

Mon May 01 2006 3:49pm

paulL

Member Since: 20 Dec 2005
Location: Barcelona
Posts: 263

Chris

Thanks for the reply.
PM sent

Paul 2013 RRS SDV6 Autobiography Fuji White
2007 RRS TDV8 HSE - gone -
2005 RRS TDV6 HSE - gone -

Tue May 02 2006 8:37am

Supertrotter

Member Since: 10 Mar 2006
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Tue May 02 2006 8:38am

Zipperman19

Member Since: 22 Aug 2005
Location: South Florida
Posts: 85

2006 Range Rover Sport 4.4 V8 HSE Buckingham Blue

paulL,

Did everything work out? it think it's time for a [solved] to free up turbochip's name

Tue May 02 2006 5:19pm

Martin
Site Administrator & Owner

Member Since: 26 May 2005
Location: Hook Norton
Posts: 3662

Can everyone see the "Solved" etc buttons because you should not be able to? Like this site? Buy some RRSPORT goodies to show your support!

Tue May 02 2006 6:42pm

JayMann

Member Since: 19 Jan 2006
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Tue May 02 2006 6:44pm

simonsti

Member Since: 29 Apr 2006
Location: staffs
Posts: 193

2013 Range Rover Sport SDV6 HSE Nara Bronze

Will dealers reprogram ecu's for extra performance etc or only when there is a problem with the ecu? 2014 Nara Bronze SDV6
GONE TDV6 HSE RRS in Giverny green,Ebony interior, Side steps,Tints, PTI, Tow pack, mud flaps, Side strips and Dynamics pack.

Tue May 02 2006 7:44pm

Very Annoyed
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Martin wrote:
Can everyone see the "Solved" etc buttons because you should not be able to?

No but the posters ip address is visable! 2005 Zambezi TDV6 - Gone but not forgotten
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Tue May 02 2006 7:52pm

paulL

Member Since: 20 Dec 2005
Location: Barcelona
Posts: 263

Guys

I was just going to leave this and await my receipt. As you ask though, no I haven't yet received it but I am sure it will be on its way very soon and I will put that solved thing up then.

Regards

VA, Did you mean my IP address is visable?? 2013 RRS SDV6 Autobiography Fuji White
2007 RRS TDV8 HSE - gone -
2005 RRS TDV6 HSE - gone -

Tue May 02 2006 8:12pm

shmoogle

Member Since: 07 Sep 2005
Location: ... and for every sprinkle I find, I shall kill you!
Posts: 24350

Martin wrote:
Can everyone see the "Solved" etc buttons because you should not be able to?

I can only see them on posts I've created, which figures.

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Wed May 03 2006 3:37pm

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