Lateral 5

LR Australia MD is John Cook. 02 9020 1586 Gone - 2008 Stornoway Grey RRS 2.7 TDV6
Gone - 2009 Buckingham Blue RRS 2.7 TDV6
Gone - 2010 Alaska White RRS 5.0 V8 Aspirated
Gone - 2017 Chawton White RRS 5.0 V8 Supercharged
Current - 2010 Java Black RRS 5.0 V8 Aspirated
Current- 2024 RRS P400 SE Dynamic

Thanks Bex, whilst an entirely feasible avenue of redress I think we're not at that stage just yet! I am a big believer in being fair with people; up to LR have been very professional and Ive had good service. I think if we can resolve in what could be considered a 'reasonable' fashion; im happy with that!

I do agree with your point about 'not fit for purpose'; but lets see what they come back with. Hopefully something can be sorted and this issue can be put down to a 'blip'! I'm still waiting to hear back, although in the meantime my brother in law has done some hunting round and feels that the £1500 Hunters are asking is fairly expensive compared to non main dealer companies. This is only to be expected however, and I am keen to use the main dealer for peace of mind.

cheers all

The plot appears to thicken.

LR have gotten back to me and said that they would help to the tune of 25% goodwill. This still leaves me facing a bill of some £1100 odd. I asked LR to re-assess on the basis of the circumstances i.e:

1. The car is only 2 years old with c45k miles
2. It has full main dealer service record
3. It is only a couple of weeks out of warranty
4. Hunters have JUST done a main service
5. I am looking at a HST (the car has been on pistonheads and I have a very interested potential buyer)

They did revisit and came back to me this afternoon to say they would have helped more but the car was not supplied by and official dealer.

As I was the second owner, this rang alarm bells - was my RRS a 'grey'? A quick call to Hunters and Richard told me that in fact the car had been supplied by Stratstone LR Doncaster... He then contacted LR (again) and they said it was because I purchased second hand?

Anyway on Bigmarts advice I contacted a very helpful chap called Rob @ Shardlow LR. I have to say he seemed as outraged as me at LR's decision! He said that they usually allow 3 MONTHS grace on warranty claims.

He also said that the turbo simply shouldnt fail like this (a sentiment also shared by Hunters who commented he had only ever seen 2 on the diesel sport).

What would you guys do? Should I pay the £1259.82 (Hunters just called back - that is actually the figure WITH the 25% off!!!), protest at LR? Go somewhere else? Any advice would be gratefully received.

Cheers

Anyone? Would really appreciate any advice? Thanks

Am I missing something?

bevlawyer wrote:

The plot appears to thicken....
1. The car is only 2 years old with c45k miles ........

Firstly would get independant quote, surley by now some secondhand turbos must be kicking around which would work out a lot cheaper.

I am surprised the dealer asked you to contact Landrover yourself, in my experience a dealer taking up the issue rather than the individual always counts for a lot more.

Have just had a 4 week out of warranty issue with Suzuki, local dealer sorted it out and Suzuki paid the bill, though a smaller bill of £450 but that was 100 percent

Last edited by lespes on Thu Jun 11 2009 9:41am. Edited 1 time in total

There are TDV6's that have done 270k on original turbo etc, personally I think it unacceptable to fail at such an early age and low mileage. Surely at 2yrs old, a UK spec / UK supplied car ,should still be under manufacturers full, unlimited mileage, 3 yr warranty whether second hand or not.  RRS TDV8 Buck Blue (no, not now in my dreams). ..........D3 TDclankety clankV6 ............BMW 318i

Speak to the boss Phil Popham - make a fuss.  2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



WINNER - 2009 �Idler Of The Year� Award
Runner Up - 2009 �Just Doing What It�s Designed To Do� Award


DO NOT CLICK HERE!

Speak to the boss - seriously? Is he contactable? Would he listen? The more people I speak with I have to say that I'm feeling that lr are maybe not doing the right thing here? I have to say I'm a little surprised by it all.... I'll make a few more enquiries tomorrow but I'm starting to wonder about that hst now! Thanks everyones help up to now. Cheers

Bevlawyer - can you clarify how old the vehicle is and whether it has ever been "chipped" ? RRS TDv8 HSE Rimini
Disco 4 TDv6 HSE Ipanema
Defender 90, 200tdi CSW

If it came from Stratstone it probably was chipped

You have 3 choices:

i) To accept LR's measly 25% offer but bear in mind that the dealer will be charging you full price for the turbo ( yet they buy it discounted from LR) and that you'll pay for 75% of the labour charge at full dealer rate whereas LR will be paying a warranty rate (usually 40% less that you and I pay to the garage)....

Or

ii) Get the car independently repaired by an independent LR agent and ask LR to give you the same 25% contribution based on fitting a brand new turbo

Or

iii) Repair the car yourself with an independent agent and sue the arse off LR and/or the dealer for supplying a car that was not fit for the purpose! (This option will still be cheaper than LR's 'offer' and still allow you to commence court proceedings for less than the total cost of LR's offer!!!

bevlawyer wrote:

Speak to the boss - seriously? Is he contactable? Would he listen? The more people I speak with I have to say that I'm feeling that lr are maybe not doing the right thing here? I have to say I'm a little surprised by it all.... I'll make a few more enquiries tomorrow but I'm starting to wonder about that hst now! Thanks everyones help up to now. Cheers

Yes speak to the boss... also speak to customer services keep hasling, believe me they will try to fob you off but stand your ground, state about the fact you bought the car with full service history and have had serviced at a main dealer blah, blah... GONE** RRS 3.0SC Silver fully loaded - 2020 110 loving it
BMW R1200GSA Rallye
GONE** Fiesta ST2 - Mrs Wokka's - AMG35 now
GONE**BMW K1600GTLE Matt Blue
GONE**Disco 4 2014 Firenze Red
GONE**Evoque SD4 Dynamic Coupe
GONE**RRS 5.0 SC
GONE**RRS HSE TDV8
GONE**RRS HSE TDV8 (The Crap one)
GONE**FL Facelift
GONE**FL 1
GONE**D1
GONE**BMW R1200GS Adventure
GONE: Kawasaki ZX10R
GONE: Focus ST2
** Chinook CH47 - 2 x T55 engines 3,750 hp each!! 183mph, 2xM134 Miniguns, 1xM60

I would do what VA said. When I had problems with my first D3 I wrote to Geoff Polites (now deceased) he was the CEO of Jag & LR it was a much different experience and result to dealing with LRCS. Be reasoned, polite and firm in how you want it resolved - good luck. Porsche Cayenne S Diesel 66 Plate

I am very very surprised LR hasn't honoured this repair as previously they have with similar claims. I personally had stuff covered when my old RRS was out of the 3 year warranty. Do you think your service centre is pushing hard enough? 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



WINNER - 2009 �Idler Of The Year� Award
Runner Up - 2009 �Just Doing What It�s Designed To Do� Award


DO NOT CLICK HERE!

BTW check your PM box - I sent you a pm last night which is still unopened. 2005 Zambezi TDV6 - Gone but not forgotten
2009 Alaska TDV8 - Gone and much missed.



WINNER - 2009 �Idler Of The Year� Award
Runner Up - 2009 �Just Doing What It�s Designed To Do� Award


DO NOT CLICK HERE!