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MAW

Joined: 06 May 2006
Location: Lincs
Posts: 871

2005 Range Rover Sport TDV6 HSE Zambezi Silver

Stratstone Heathrow

Hi all, relatively new to forum but enjoying reads. Anyone have experience of Stratstone Heathrow, good or bad?

Cheers.

Wed Jun 21 2006 12:13pm

Slimer

Joined: 26 May 2005
Location: Nanny State
Posts: 189

Bad BadBad

Nice as pie until they've got your money then won't care a about you

Wed Jun 21 2006 12:20pm

MAW

Joined: 06 May 2006
Location: Lincs
Posts: 871

Slimer wrote:
Bad BadBad

Nice as pie until they've got your money then won't care a about you

Really - I was hoping for glowing praise to give me hope! ...
What was your experience?

Wed Jun 21 2006 12:25pm

Slimer

Joined: 26 May 2005
Location: Nanny State
Posts: 189

Bought my D3 from them, good price but first time I took it back for a few minor warranty issues they me about no end. They never did fix them (I use another dealer now), even made things worse on the first attempt, never returned calls, made promises they never kept, lied to me. I ended up driving in there, blocking the entrance, storming into the building and spent a good 15 minutes dressing down the lying b'stard on the service desk in front of his manager, didn't really achieve anything (not that I thought it would) but it didn't half feel good

Wed Jun 21 2006 4:14pm

JayMann

Joined: 19 Jan 2006
Location: Growing old is mandatory; growing up is optional.
Posts: 20854

2006 Range Rover Sport TDV6 HSE Buckingham Blue

Did shmoogle not use theses guy last week for his first service ? RRS TDV6 Gone but still around

SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW 320D Coupe M Sport
Shaguar Hard Type (know you all miss her but she's gone)
And A Van For Rex!

Oh and i love the girlzzzzzzzzzz!!!

Wed Jun 21 2006 4:28pm

MAW

Joined: 06 May 2006
Location: Lincs
Posts: 871

Thanks Slimer - I have wasted so much time chasing problems (mostly minor) but frustrating with spend in mind. Passed around so many staff with false promises, elevating now but amazed that post sales support is not important. Impressive vehicle appaling service. Makes me question future purchases.

Wed Jun 21 2006 8:59pm

Slimer

Joined: 26 May 2005
Location: Nanny State
Posts: 189

If you're using Stratstones (or Heathwood as they used to be called) I'm not at all suprised.

I use Lancaster in Reading nowadays (I work nearby), they've been really good, especially considering I didn't buy from them. Also hearing good things about Guy Salmon in Thames Ditton

Wed Jun 21 2006 10:28pm

Cliff H

Joined: 03 Dec 2005
Location: uk
Posts: 3233

Is there such a thing as a good Stratstones ?????

Thu Jun 22 2006 5:56am

Slimer

Joined: 26 May 2005
Location: Nanny State
Posts: 189

Not that I'm aware of

Was chatting to a guy a while back that used to work at one of them, told me he left because he couldn't stand their terrible business practices any longer!

Thu Jun 22 2006 7:43am

MAW

Joined: 06 May 2006
Location: Lincs
Posts: 871

I ended up with local dealer addressing matters which is embarrassing...

Thu Jun 22 2006 7:56am

Slimer

Joined: 26 May 2005
Location: Nanny State
Posts: 189

Nothing to be embarassed about. They make money out of you still either out of your pocket or if they're warranty issues out of LRs pocket, so they should be happy

Thu Jun 22 2006 8:08am

MAW

Joined: 06 May 2006
Location: Lincs
Posts: 871

Fair point Slimer when you put it like that! Cheers.

Thu Jun 22 2006 8:10am

shmoogle
Site Moderator

Joined: 07 Sep 2005
Location: My arse, Your face.
Posts: 20671

JayMann wrote:

Did shmoogle not use theses guy last week for his first service ?

Nope, I used Guy Salmon at Gatwick. It would have been more convenient for me to use LHR as I work there most of the time at the moment, but on the 3 occasions I rang them to speak to their service dept the phone just rang and rang. I figured if they can't be bothered to even answer their phones they don't deserve any of my cash. In my experience, the words Stratstones and "good" shouldn't ever appear in the same sentence.

Thu Jun 22 2006 9:36pm

JayMann

Joined: 19 Jan 2006
Location: Growing old is mandatory; growing up is optional.
Posts: 20854

Oh by the way i wasn't laughing at you in that post Shmoogle but at the one before i posted RRS TDV6 Gone but still around

SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW 320D Coupe M Sport
Shaguar Hard Type (know you all miss her but she's gone)
And A Van For Rex!

Oh and i love the girlzzzzzzzzzz!!!

Thu Jun 22 2006 9:41pm

shmoogle
Site Moderator

Joined: 07 Sep 2005
Location: My arse, Your face.
Posts: 20671

You weren't laughing at me? I'll try harder next time then

Thu Jun 22 2006 9:46pm

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