RRSPORT.CO.UK • View topic - Stratstone Heathrow

Home · FAQ · New Posts · Private Messages · Search · Members · Members Map · Calendar · Profile · Donate · Register · Log In

Home > Dealership Feedback > Stratstone Heathrow

Page 1 of 3

MAW

Joined: 06 May 2006
Location: Lincs
Posts: 1081

2005 Range Rover Sport TDV6 HSE Zambezi Silver

Stratstone Heathrow

Hi all, relatively new to forum but enjoying reads. Anyone have experience of Stratstone Heathrow, good or bad?

Cheers.

Wed Jun 21 2006 12:13pm

Slimer

Joined: 26 May 2005
Location: Nanny State
Posts: 190

Bad BadBad

Nice as pie until they've got your money then won't care a about you

Wed Jun 21 2006 12:20pm

MAW

Joined: 06 May 2006
Location: Lincs
Posts: 1081

Slimer wrote:
Bad BadBad

Nice as pie until they've got your money then won't care a about you

Really - I was hoping for glowing praise to give me hope! ...
What was your experience?

Wed Jun 21 2006 12:25pm

Slimer

Joined: 26 May 2005
Location: Nanny State
Posts: 190

Bought my D3 from them, good price but first time I took it back for a few minor warranty issues they me about no end. They never did fix them (I use another dealer now), even made things worse on the first attempt, never returned calls, made promises they never kept, lied to me. I ended up driving in there, blocking the entrance, storming into the building and spent a good 15 minutes dressing down the lying b'stard on the service desk in front of his manager, didn't really achieve anything (not that I thought it would) but it didn't half feel good

Wed Jun 21 2006 4:14pm

JayMann
Site Moderator

Joined: 19 Jan 2006
Location: Growing old is mandatory; growing up is optional.
Posts: 21558

2006 Range Rover Sport TDV6 HSE Buckingham Blue

Did shmoogle not use theses guy last week for his first service ? RRS TDV6 Gone but still around
SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW 320D Coupe M Sport
And A Van For Rex!

WINNER - 2008's Idler Of The Year
WINNER - 2008's Comedian Of The Year
WINNER - 2008's Funniest Incident

RRSport.co.uk Feb 2009 Meet
RRSport.co.uk After Meet Dinner

Wed Jun 21 2006 4:28pm

MAW

Joined: 06 May 2006
Location: Lincs
Posts: 1081

Thanks Slimer - I have wasted so much time chasing problems (mostly minor) but frustrating with spend in mind. Passed around so many staff with false promises, elevating now but amazed that post sales support is not important. Impressive vehicle appaling service. Makes me question future purchases.

Wed Jun 21 2006 8:59pm

Slimer

Joined: 26 May 2005
Location: Nanny State
Posts: 190

If you're using Stratstones (or Heathwood as they used to be called) I'm not at all suprised.

I use Lancaster in Reading nowadays (I work nearby), they've been really good, especially considering I didn't buy from them. Also hearing good things about Guy Salmon in Thames Ditton

Wed Jun 21 2006 10:28pm

Cliff H

Joined: 03 Dec 2005
Location: uk
Posts: 3233

Is there such a thing as a good Stratstones ?????

Thu Jun 22 2006 5:56am

Slimer

Joined: 26 May 2005
Location: Nanny State
Posts: 190

Not that I'm aware of

Was chatting to a guy a while back that used to work at one of them, told me he left because he couldn't stand their terrible business practices any longer!

Thu Jun 22 2006 7:43am

MAW

Joined: 06 May 2006
Location: Lincs
Posts: 1081

I ended up with local dealer addressing matters which is embarrassing...

Thu Jun 22 2006 7:56am

Slimer

Joined: 26 May 2005
Location: Nanny State
Posts: 190

Nothing to be embarassed about. They make money out of you still either out of your pocket or if they're warranty issues out of LRs pocket, so they should be happy

Thu Jun 22 2006 8:08am

MAW

Joined: 06 May 2006
Location: Lincs
Posts: 1081

Fair point Slimer when you put it like that! Cheers.

Thu Jun 22 2006 8:10am

shmoogle
Site Moderator

Joined: 07 Sep 2005
Location: My arse, Your face.
Posts: 20988

JayMann wrote:

Did shmoogle not use theses guy last week for his first service ?

Nope, I used Guy Salmon at Gatwick. It would have been more convenient for me to use LHR as I work there most of the time at the moment, but on the 3 occasions I rang them to speak to their service dept the phone just rang and rang. I figured if they can't be bothered to even answer their phones they don't deserve any of my cash. In my experience, the words Stratstones and "good" shouldn't ever appear in the same sentence.

2008 RRSPORT.CO.UK Awards Nearly Man

Thu Jun 22 2006 9:36pm

JayMann
Site Moderator

Joined: 19 Jan 2006
Location: Growing old is mandatory; growing up is optional.
Posts: 21558

Oh by the way i wasn't laughing at you in that post Shmoogle but at the one before i posted RRS TDV6 Gone but still around
SL55 AMG
760Li Alpina
BMW 535D M Sport
BMW 320D Coupe M Sport
And A Van For Rex!

WINNER - 2008's Idler Of The Year
WINNER - 2008's Comedian Of The Year
WINNER - 2008's Funniest Incident

RRSport.co.uk Feb 2009 Meet
RRSport.co.uk After Meet Dinner

Thu Jun 22 2006 9:41pm

shmoogle
Site Moderator

Joined: 07 Sep 2005
Location: My arse, Your face.
Posts: 20988

You weren't laughing at me? I'll try harder next time then

2008 RRSPORT.CO.UK Awards Nearly Man

Thu Jun 22 2006 9:46pm

Page 1 of 3

All times are GMT

< Previous Topic | Next Topic >

Posting Rules

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum